**Experienced Full Stack Customer Service Representative – Remote Health Insurance Enrollment Support**

At arenaflex, we're on a mission to revolutionize the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll be a vital part of our team, delivering exceptional customer experiences and helping us achieve our vision of making health insurance simple and accessible to all. **About arenaflex** arenaflex is a leading provider of cloud-based enrollment tools and services, empowering millions of consumers across the country to make informed health plan decisions. With the largest state-based marketplace footprint, we're committed to building a motivating and positive work environment that fosters growth, innovation, and collaboration. Our team is passionate about making a difference in people's lives, and we're excited to have you join us on this journey. **Job Summary** We're seeking experienced and self-driven individuals to join our elite team of Remote Customer Service Representatives. As a key member of our team, you'll be responsible for delivering exceptional customer experiences, managing customer accounts, and providing technical support. If you're passionate about customer service, have a high level of professionalism, and are comfortable working from home, we encourage you to apply. **Key Responsibilities** * Inbound/Outbound Calls: Respond to customer inquiries, resolve issues, and provide technical support via phone and online chat. * Deliver Exceptional Customer Service: Consistently meet or exceed customer satisfaction targets, ensuring a positive experience for every interaction. * Manage Customer Accounts: Update customer information, resolve billing issues, and provide technical support as needed. * Application Data Entry: Accurately and efficiently enter customer data into our system, ensuring timely and accurate processing. * Online Chat Inquiries: Respond to customer inquiries via online chat, providing timely and accurate support. * Interpret and Follow Procedures: Adhere to defined procedures and policies, ensuring compliance with regulatory guidelines. * Creative Problem-Solving: Think critically and creatively to resolve complex customer issues. * Flexibility and Adaptability: Adapt to changing projects and updates, prioritizing tasks and managing time effectively. * Extensive Self-Study and Training: Participate in comprehensive training programs, developing expertise in our products and services. **Essential Qualifications** * 18 years of age or older * Moderate to Advanced computer skills * High level of comfort learning new technology * High level of professionalism * Excellent verbal and written communication skills * Comfortable working from home * Self-motivated and success-driven **Preferred Experience** * Previous experience in customer support or technical support role * Previous experience with Group and/or Individual health insurance, or the Affordable Care Act * Previous experience in a Call Center * Familiarity with CRM systems and practices * Spanish Bilingual, a plus **What We Offer** * Paid Training: Comprehensive training programs to develop your skills and expertise. * Full-Time, Seasonal temp-to-permanent roles: Opportunities for career growth and advancement. * Performance and Attendance-Based Incentives: Earn additional income based on your performance and attendance. * The Convenience of Working from Home: Enjoy the flexibility and comfort of working from home. * Collaborative and Supportive Team Environment: Join a team that values collaboration, innovation, and growth. * 401K Match: Participate in our 401K matching program, securing your financial future. * Individual Coverage HRA (ICHRA): Enjoy comprehensive health insurance coverage. * Paid Time Off (PTO): Take time off to recharge and relax. **Work Environment and Culture** At arenaflex, we're committed to building a motivating and positive work environment that fosters growth, innovation, and collaboration. Our team is passionate about making a difference in people's lives, and we're excited to have you join us on this journey. We offer a range of benefits and perks, including: * Flexible work arrangements: Work from home or in our office, depending on your preference. * Collaborative team environment: Join a team that values collaboration, innovation, and growth. * Comprehensive training programs: Develop your skills and expertise through our paid training programs. * Performance and attendance-based incentives: Earn additional income based on your performance and attendance. * 401K match: Participate in our 401K matching program, securing your financial future. * Individual coverage HRA (ICHRA): Enjoy comprehensive health insurance coverage. * Paid time off (PTO): Take time off to recharge and relax. **Compensation and Benefits** * Base Pay: $14.50 per hour * Enhanced Rate: $16.00 per hour contingent on weekly attendance and performance * Spanish Bilingual Base Pay: $15.50 per hour * Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance * Comprehensive benefits package: Enjoy a range of benefits, including health insurance, 401K matching, and paid time off. **How to Apply** If you're passionate about customer service, have a high level of professionalism, and are comfortable working from home, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from diverse candidates, including those with disabilities, and are committed to creating a workplace that is inclusive and respectful of all employees. **Note** arenaflex is a leading provider of cloud-based enrollment tools and services, empowering millions of consumers across the country to make informed health plan decisions. With the largest state-based marketplace footprint, we're committed to building a motivating and positive work environment that fosters growth, innovation, and collaboration. Our team is passionate about making a difference in people's lives, and we're excited to have you join us on this journey. Apply for this job