**Experienced Full Stack Customer Service Representative – Work From Home Opportunity at arenaflex**

**Job Summary:** Join arenaflex, a leading food delivery and logistics company, as an Experienced Full Stack Customer Service Representative. In this exciting work-from-home opportunity, you will be part of our dynamic Merchant Services team, providing top-notch support to our customers and merchants. As a key member of our Inbound Operations group, you will work closely with our Dealer Administrations Manager to drive business growth, improve customer satisfaction, and foster a positive work environment. **About arenaflex:** arenaflex is a pioneering food delivery and logistics company that connects consumers with their favorite restaurants and food establishments. Our mission is to revolutionize the way people order and enjoy food, while providing a seamless and enjoyable experience for our customers and merchants. With a strong focus on innovation, customer satisfaction, and community engagement, we are committed to making a positive impact on the lives of our customers, merchants, and employees. **Job Responsibilities:** As an Experienced Full Stack Customer Service Representative at arenaflex, you will be responsible for: * Providing exceptional customer support through phone, email, and chat channels, ensuring timely and effective resolution of customer inquiries and issues. * Collaborating with our Dealer Administrations Manager to drive business growth, improve customer satisfaction, and foster a positive work environment. * Mentoring and coaching colleagues to enhance their performance on all key metrics. * Identifying opportunities for process improvements and implementing tasks to increase efficiency and quality. * Analyzing and resolving complex customer complaints and issues in a professional and courteous manner. * Utilizing Google Sheets and data analysis skills to track and measure key performance indicators (KPIs). * Working effectively in both individual and team-based environments, with a strong focus on collaboration and communication. * Staying up-to-date with industry trends, best practices, and company policies to ensure continuous learning and growth. **We're Looking for Someone Who:** * Is passionate about delivering exceptional customer experiences and is committed to making a positive impact on our customers and merchants. * Has a strong analytical mindset, with the ability to diagnose issues and develop innovative solutions. * Is client-driven, with excellent communication and interpersonal skills, and the ability to work with individuals at all levels of technical expertise. * Thrives in a fast-paced, dynamic environment where continuous learning and growth are encouraged. * Has experience working with Google Sheets and data analysis tools, with a strong understanding of data-driven decision-making. * Is adaptable, flexible, and able to work effectively in both individual and team-based environments. **What We Offer:** * A competitive hourly rate of $26/hour, with opportunities for career growth and advancement. * A dynamic and supportive work environment, with a strong focus on collaboration, innovation, and continuous learning. * Flexible work arrangements, including the option to work from home and a hybrid schedule that balances remote and in-office work. * Comprehensive training and onboarding program, with ongoing support and development opportunities. * Access to cutting-edge technology and tools, including Google Sheets and other data analysis platforms. * A comprehensive benefits package, including health insurance, paid time off, and retirement savings plan. **Qualifications:** * Bachelor's degree in a relevant field, such as business, communications, or customer service. * 2+ years of experience in a customer-facing role, with a strong focus on customer service and support. * Excellent communication and interpersonal skills, with the ability to work with individuals at all levels of technical expertise. * Strong analytical and problem-solving skills, with the ability to diagnose issues and develop innovative solutions. * Experience working with Google Sheets and data analysis tools, with a strong understanding of data-driven decision-making. * Ability to work effectively in both individual and team-based environments, with a strong focus on collaboration and communication. **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to hearing from you! Apply for this job