**Experienced Full Stack Customer Solutions Architect – Cloud & Data Application Development**

At arenaflex, we're revolutionizing the way businesses approach data management and cloud-first strategies. As a pioneer in the tech industry, we've built a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what's possible in banking, with innovative solutions like Capital One Eno. We're seeking a customer-centric, energetic, and highly-motivated individual to join our team as a Customer Solutions Architect. You'll be part of a dynamic team that's passionate about removing friction from the overall customer experience and thriving in an entrepreneurial environment driven by bold ideas, collaboration, and creativity. **About arenaflex** arenaflex is a leading financial institution that's committed to innovation and customer satisfaction. We've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. Our teams have built and battle-tested new capabilities to meet the needs of our customers, and we're now exploring how to bring some of these tools to market as enterprise B2B software solutions. **Role Overview** As a Customer Solutions Architect, you'll partner with technically skilled customers, internal Product and Engineering teams, and other cross-functional verticals to help them align technical and business outcomes. You'll be responsible for identifying customer pain points and desired outcomes, translating them into arenaflex solutions, and helping customers eliminate ambiguity in a growing software business. **Key Areas of Focus** * **Trusted Advisor**: You'll be the front line for our customer's tech, product, and cyber needs, as well as for solutioning product-specific improvements. * **Customer Ambassador**: You'll represent the voice of the customer and the customer needs in internal discussions and working groups. * **Demonstrate Value**: You'll focus on identifying the best solutions that bring value to our customers. * **Thought Leadership**: You'll use research and customer solutioning experiences to build and share thought leadership both internally and externally. * **Subject Matter Experts**: You'll gain deep understanding of our products and deep subject matter expertise across technology domains to best advise our customers, solve complex problems, and identify areas of improvement for our products. * **Pre-Sales & Post-Sales**: You'll serve our customers predominantly in the Pre-Sales stages, determining how to best implement our products for their needs, and also solve for any unique requests. You'll also focus on the Post-Sales stages for those instances where customers will require solutions that weren't part of their original product deployment. * **Solution Oriented**: You'll focus on finding solutions to address every customer problem and need using every tool, skillset, and creativity at your disposal. * **Channel Partnership**: You'll collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products. **Key Responsibilities** * Cultivate trust and build relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes. * Effectively advocate and represent the voice of customers to influence organizational objectives, product roadmaps, and to improve the overall customer experience. * Manage relevant customer activity, identify risk and growth opportunities, and partner with internal teams to mitigate risks or close opportunities. * Build and manage key processes, including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc. * Serve as a knowledge resource and escalation point for coworkers and customers. * Autonomously work through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business. * Lead cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement. * Lead high customer satisfaction through the use of data and proactive solutions. * Productively challenge the status quo with clarity, identifying and proposing different approaches and solutions. * Conduct periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning. * Develop and maintain technical support procedures and policies. * Build credibility and trust within the team and with our business customers and stakeholders. * Drive architecture/design reviews for our customers focused on business requirements, and as needed, design, plan, and manage architectural projects. * Analyze, define, and document requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs. * Work with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs. * Stay current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for arenaflex to develop. **Essential Qualifications** * Bachelor's degree or military experience * At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context * At least 3 years of experience working with cross-functional teams * At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL) * At least 2 years of experience with design, implementation, or consulting experience of distributed applications **Preferred Qualifications** * Master's Degree in Computer Science, Engineering, Information Technology * High level of comfort communicating effectively across internal and external organizations * History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises * 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale * 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions **What We Offer** * Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being * Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI) * Opportunities for career growth and learning, including training and development programs * Collaborative and dynamic work environment with a passionate team * Flexible work arrangements, including remote work options **How to Apply** If you're a motivated and customer-centric individual who's passionate about innovation and customer satisfaction, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law. Apply for this job