**Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert**

At arenaflex, we're committed to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our customers. As a Retail Customer Service Associate, you'll play a vital role in driving business growth, building customer loyalty, and fostering a positive work environment. If you're passionate about delivering outstanding customer service, have a keen eye for detail, and are eager to learn and grow, we encourage you to apply for this exciting opportunity. **Job Summary:** As a Retail Customer Service Associate at arenaflex, you'll be the face of our brand, providing exceptional customer experiences and expert advice on our range of print, signs & graphics, and shipping services. You'll work closely with customers to understand their needs, suggest solutions, and deliver high-quality products and services that exceed their expectations. Your expertise will help drive sales growth, improve customer satisfaction, and contribute to the overall success of our retail store. **Key Responsibilities:** * Deliver exceptional customer experiences by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs * Provide expert advice on print, signs & graphics, and shipping services, including recommending appropriate FedEx Office products and services * Take complex customer orders using order systems and provide accurate pricing information * Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels * Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents * Maintain a safe, clean, and orderly retail store, adhering to arenaflex's high standards of quality and customer satisfaction * Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change * Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability * Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage * Take preemptive action to prevent errors and waste * Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits * Follow arenaflex's standard operating procedures, as well as legal, HR, safety, customer service, and security policies and procedures **Essential Functions:** * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business **Preferred Qualifications:** * High school diploma or equivalent education * 6+ months of specialized experience * Excellent verbal and written communication skills * Ability to work in a team environment and provide excellent customer service * Basic math skills and ability to handle cash and make change * Ability to operate a Point of Sale terminal (POS) and other retail equipment * Familiarity with print, signs & graphics, and shipping services * Ability to work in a fast-paced environment and adapt to changing situations **Compensation and Benefits:** * Competitive hourly rate: $16.00 - $18.80/Hr * Opportunities for career growth and professional development * Comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement * Paid time off and holidays * Discounts on arenaflex products and services * Recognition and rewards for outstanding performance **Work Environment and Culture:** * arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. * arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. * arenaflex is a Quality Driven Management company, striving to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. **How to Apply:** If you're passionate about delivering exceptional customer service and have a keen eye for detail, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We look forward to hearing from you! **Equal Employment Opportunity:** arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. **Accommodations:** arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected]. **Fair Chance Hiring:** arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. Apply for this job