**Experienced Full Stack Customer Support Specialist – Disability Access Service, Video Chat Specialist**

At arenaflex, we're committed to providing an exceptional experience for all our visitors, including those with disabilities. As a key member of our team, you'll play a vital role in ensuring that our visitors with disabilities have a seamless and enjoyable experience at our properties. We're seeking a highly skilled and empathetic individual to join our team as a Full Stack Customer Support Specialist, specializing in Disability Access Service and Video Chat. **About arenaflex** arenaflex is a leading entertainment company that has been a part of the lives of millions of people around the world for generations. Our mission is to create unforgettable experiences for our visitors, and we're committed to making our properties accessible to everyone. We believe that everyone deserves to enjoy the magic of our parks, and we're dedicated to providing exceptional service to our visitors with disabilities. **Job Summary** As a Full Stack Customer Support Specialist, you'll be the primary point of contact for visitors with disabilities, providing them with personalized support and assistance throughout their visit. You'll be responsible for answering their questions, addressing their concerns, and ensuring that they have a memorable experience at our properties. Your expertise will be invaluable in helping us to create a more inclusive and accessible environment for all our visitors. **Key Responsibilities** * Proactively and effectively answer visitor-related inquiries for our visitors with disabilities to determine their needs, provide information, and handle situations connected with Disability Access Services * Communicate proficiently through video/calls and be able to adapt to various chat interactions while being actively engaged in video calls * Utilize situational guides to assess the level of support required for different disabilities (e.g., hearing, mobility, visual, mental) * Evaluate situational guides to acquire understanding of visitor challenges * Offer a single point of contact to help visitors with disabilities for pre, during, and post-visit discussions * Work with Disability Access discussions across all services to determine which service best aligns with the specific challenges the visitor encounters * Capable of suggesting Disability Access services and resources available for visitors to improve support * Ability to make certain choices while understanding when to escalate concerns to Facilitator/Working Lead/Salaried Manager * Ready to maintain honesty in escalated interactions * Ready to seek counsel in challenging discussions * Provide general Retreat information and Schedule planning support based on accessibility needs * Provide alternative options and solutions for visitors who may not meet the requirements for the Disability Access Service and proficiently handling visitor concerns on a case-by-case basis **Essential Capabilities** * Knowledge and interest of Disney property, items, and services, and conveying exceptional Visitor Service * Exhibit technical skills and computer capability with the ability to learn and work with different systems and applications, including Microsoft Office Tools and Visitor Service Suite * Ability to manage compromise through a balance between honesty and partner resourcing * Show solid critical thinking skills * Ability to handle confidential information * Comfortable asking disclosure questions to secure necessary information from visitors to determine which Disability Access service(s) are the best fit or which might require further clinical conference/assessment * Open to being on camera in video visits **Preferred Capabilities** * Past experience working with people with disabilities or accessibility needs * Experience in related roles, such as Visitor Services, Visitor Relations, or Web Help Desk * Increased knowledge of Amusement Parks and Visitor Tools (e.g., Disneyland App and My Disney Experience) * Bilingual * Educated on Services for Visitors with Disabilities at the Walt Disney World Resort * Knowledge of the following is a plus: Live Connect with, Visitor Service Suite, MDX, VINCENT, Zendesk, Avaya **Job Benefits** * Remote Work Flexibility: As a remote full-time employee, you'll enjoy the flexibility of working from your preferred location. This eliminates the need for a daily commute and allows you to create a comfortable workspace. * Balance between fun and serious activities: Remote work often provides a better balance between fun and serious activities as it allows you to plan your work around your own life and responsibilities. * Competitive Compensation: Many organizations offer competitive pay rates for full-time positions, which can vary widely depending on the company and company size. * Medical Benefits: You may be eligible for health insurance, dental coverage, and other medical benefits as part of your compensation package. * Retirement Plans: Many companies offer retirement savings plans, such as a 401(k), with employer matching or contributions. * Paid Time Off (PTO): This typically includes vacation days, holidays, and sick leave, which can vary from one company to another. * Professional Development: Some companies invest in their employees' professional development by offering opportunities for training, workshops, or tuition reimbursement. * Investment opportunities or Equity: In specific ventures or startups, you may be offered investment opportunities or equity in the company. * Performance Rewards: Depending on your job and company performance, you may be eligible for performance-based rewards or incentives. * Remote Work Equipment: Some employers provide the necessary equipment (e.g., computer, internet connection, ergonomic chair) to ensure you have a functional workspace setup. * Flexible Hours: Depending on the company's arrangements, you may have the flexibility to set your own working hours reasonably. * Employee Assistance Programs (EAPs): EAPs can provide confidential counseling and support services to employees and their families for personal and work-related issues. * Employee Discounts: Some companies offer discounts on their products or services to their employees. * Employee Benefits: Although you're working remotely, some companies still offer commuter benefits like public transportation or parking sponsorships. * Health Programs: Health programs can include gym memberships, wellness classes, or health challenges to promote employee well-being. * Remote Team Building: Companies may organize virtual team-building activities or provide tools for remote employees to stay connected and engaged with their colleagues. **What We Offer** * A dynamic and inclusive work environment * Opportunities for professional growth and development * A competitive compensation package * A comprehensive benefits program * A chance to make a difference in the lives of our visitors **How to Apply** If you're passionate about providing exceptional customer service and making a difference in the lives of our visitors, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch soon to discuss your qualifications further. Apply Job! Apply for this job