**Experienced Full Stack Product Manager – Conversational AI and Live Chat Support**

**Join arenaflex, a leading innovator in the financial services industry, as we revolutionize the way we interact with our customers through cutting-edge conversational AI technology.** **About arenaflex** arenaflex is a global leader in the financial services industry, providing innovative solutions to our customers through our cutting-edge technology and expertise. Our Talk Abilities group is at the forefront of this innovation, utilizing emerging artificial intelligence technology to significantly impact the way we understand, proactively engage, and deliver hyper-customized experiences to our Cardmembers. **Job Summary** We are seeking an experienced Full Stack Product Manager to join our Computerization Development team, focused on the development, discovery, and execution of advanced chat automation capabilities. As a key member of our team, you will work closely with the product group (Product, Information Researchers, Specialists, and business partners) to shape our conversational AI client upgrading items. **Key Responsibilities** * Lead the acquisition and integration of continuous product discovery efforts and define product requirements that provide opportunities to elevate the customer experience * Influence customer data, conversational analysis, industry data, and technical expertise to examine the performance of existing solutions and develop future capabilities * Collaborate with engineers, information researchers, and product managers across various value streams to deliver products that balance short-term gains with long-term investments * Work with core product teams to define customer stories, guide product definition, and build comprehensive acceptance measures, identifying and addressing any need for additional research to define future feature planning * Lead customer testing and post-launch sustainment analysis of automation and identify ways to improve the experience * Analyze performance metrics that demonstrate the health of the product and develop clear data-driven product suggestions accordingly * Maintain and refine the product backlog, planning customer stories to meet the needs of the end-user, while focusing on business value * Support the definition and creation of the product strategy, guide, release plan, and overall customer experience * Collaborate with cross-functional teams to ensure seamless product delivery and customer satisfaction **Requirements** * Four-year college degree in business, software engineering, computer science, or a related field * Strong analytical and problem-solving skills, with the ability to break down complex problems into manageable parts * Excellent communication and interpersonal skills, with the ability to articulate complex ideas clearly and concisely * Proven self-starter with the ability to manage multiple priorities and projects simultaneously * Strong technical expertise, with experience in conversational AI, chat automation, and product development * Experience working with cross-functional teams, including product, engineering, and design * Strong understanding of customer needs and behaviors, with the ability to develop products that meet their needs **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong understanding of emerging technologies, including AI, machine learning, and natural language processing * Experience with product development methodologies, including Agile and Scrum * Strong analytical skills, with experience working with data and metrics to inform product decisions * Experience working with customer data and analytics tools, including CRM and customer feedback systems **arenaflex Culture** arenaflex is a company that values innovation, collaboration, and customer satisfaction. We are committed to creating a work environment that is inclusive, diverse, and supportive of our employees' growth and development. Our company culture is built on the following values: * **Innovation**: We are committed to staying at the forefront of innovation in the financial services industry, using emerging technologies to create new and better experiences for our customers. * **Collaboration**: We believe that collaboration is key to success, working closely with our employees, customers, and partners to deliver products and services that meet their needs. * **Customer satisfaction**: We are committed to delivering products and services that meet the needs of our customers, providing them with a positive and seamless experience. * **Inclusion and diversity**: We believe that a diverse and inclusive work environment is essential to our success, providing opportunities for our employees to grow and develop in a supportive and inclusive environment. **Benefits** arenaflex offers a comprehensive benefits package, including: * Competitive salary and bonus structure * Comprehensive health insurance, including medical, dental, and vision coverage * 401(k) retirement plan with company match * Flexible work arrangements, including remote work options and flexible hours * Paid parental leave and adoption benefits * Access to on-site fitness centers and wellness programs * Professional development opportunities, including training and education programs **Equal Employment Opportunity** arenaflex is an equal opportunity employer, committed to providing a work environment that is inclusive and diverse. We welcome applications from qualified candidates of all backgrounds, including women, minorities, veterans, and individuals with disabilities. **How to Apply** If you are a motivated and experienced product manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Note:** arenaflex is an equal opportunity employer and welcomes applications from qualified candidates of all backgrounds. We are committed to creating a work environment that is inclusive and diverse, providing opportunities for our employees to grow and develop in a supportive and inclusive environment. Apply for this job