**Experienced Full Stack Product Manager – Conversational AI and Live Chat Support**

**Join arenaflex, a leading innovator in the financial services industry, as we revolutionize the way we interact with our customers through cutting-edge conversational AI technology.** **About arenaflex** arenaflex is a global leader in the financial services industry, providing innovative payment and travel solutions to individuals and businesses worldwide. Our mission is to make a positive impact on people's lives by providing exceptional customer experiences, fostering a culture of innovation, and promoting financial inclusion. **About the Role** We are seeking an experienced Full Stack Product Manager to join our Digital Product Management team, responsible for shaping the future of our conversational AI and live chat support capabilities. As a key member of our team, you will work closely with cross-functional teams, including engineering, data science, and business partners, to design, develop, and launch innovative products that exceed customer expectations. **Key Responsibilities** * Lead the discovery and development of new conversational AI and live chat support features, working closely with stakeholders to define product requirements and prioritize features * Collaborate with data scientists and engineers to analyze customer data, identify trends, and inform product decisions * Work with business partners to understand customer needs and develop product roadmaps that meet business objectives * Develop and maintain product documentation, including product requirements, design specifications, and testing plans * Lead customer testing and post-launch analysis to identify areas for improvement and inform future product development * Analyze product performance metrics to measure success and inform product decisions * Develop and maintain product knowledge, staying up-to-date with industry trends and emerging technologies * Collaborate with cross-functional teams to ensure seamless product launches and ongoing support **Essential Qualifications** * Bachelor's degree in Business, Computer Science, Engineering, or a related field * 4+ years of experience in product management, with a focus on conversational AI and live chat support * Proven track record of delivering successful products that meet customer needs and business objectives * Strong analytical and problem-solving skills, with the ability to analyze complex data and inform product decisions * Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams * Experience with Agile development methodologies and version control systems (e.g. Git) * Strong understanding of conversational AI and live chat support technologies, including natural language processing (NLP) and machine learning (ML) **Preferred Qualifications** * Master's degree in Business, Computer Science, Engineering, or a related field * Experience with cloud-based platforms (e.g. AWS, Azure) and containerization (e.g. Docker) * Familiarity with DevOps practices and continuous integration/continuous deployment (CI/CD) pipelines * Experience with data visualization tools (e.g. Tableau, Power BI) and data analytics platforms (e.g. Google Analytics) * Strong understanding of user experience (UX) design principles and human-centered design methodologies **Skills and Competencies** * Strong analytical and problem-solving skills, with the ability to analyze complex data and inform product decisions * Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams * Strong understanding of conversational AI and live chat support technologies, including NLP and ML * Experience with Agile development methodologies and version control systems (e.g. Git) * Strong understanding of UX design principles and human-centered design methodologies * Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** * arenaflex is committed to the growth and development of our employees, offering a range of training and development opportunities to help you achieve your career goals * Collaborate with experienced product managers and engineers to learn from their expertise and share your own knowledge and experiences * Participate in arenaflex's mentorship program, which pairs employees with experienced mentors who can provide guidance and support * Attend industry conferences and events to stay up-to-date with the latest trends and technologies in conversational AI and live chat support **Work Environment and Company Culture** * arenaflex is committed to creating a diverse and inclusive work environment, where employees feel valued, respected, and empowered to succeed * Collaborate with a talented team of product managers, engineers, and data scientists to design and develop innovative products that exceed customer expectations * Work in a fast-paced, dynamic environment that is passionate about innovation and customer satisfaction * arenaflex offers a range of benefits and perks, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package **Compensation, Perks, and Benefits** * Competitive salary and bonus structure * Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and flexible spending accounts * Flexible work arrangements, including remote work options and flexible hours * Professional development opportunities, including training and development programs, mentorship, and conference attendance * Access to arenaflex's employee assistance program, which provides confidential support and resources for employees and their families * arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace **How to Apply** If you are a motivated and experienced product manager with a passion for conversational AI and live chat support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! Apply Now! Apply for this job