Experienced Customer Experience Manager – Remote Customer Support and Store Operations Leadership at arenaflex

Introduction to arenaflex arenaflex is a leading private industry player, dedicated to providing exceptional customer experiences and innovative solutions. As a dynamic and growth-oriented organization, we are committed to fostering a culture of excellence, teamwork, and continuous learning. Our mission is to empower our customers, partners, and employees to achieve their full potential, while making a positive impact on the communities we serve. Job Overview We are seeking an experienced and results-driven Customer Experience Manager to join our team at arenaflex. As a key member of our store operations leadership, you will be responsible for driving customer satisfaction, mentoring partners, and ensuring seamless store execution. This is a full-time, remote opportunity, offering a competitive salary range of $20-$30 per hour, and a chance to work with a talented team of professionals in the industry. Key Responsibilities As a Customer Experience Manager at arenaflex, your primary responsibilities will include: Customer Support (25%): Drive customer assistance and partner engagement; mentor partners on appropriate customer care procedures and ensure the team is providing the highest level of customer service. Resolve customer escalations within the store and through Customer Care. People Management (25%): Provide real-time coaching based on observations and behavior. Collaborate with Associate Senior Managers (ASMs) regarding formal performance discussions and discipline. Recognize partners for demonstrating assumptions and use recognition tools (Partner Awards) to highlight partners showing value-based behaviors and productivity. Manager On-Duty (50%): Lead store opening meetings and walk every department to ensure store readiness. Convey messages, needs, and tasks to all partners. Perform Opening, Closing, and MOD duties as well as other entire store center responsibilities. Validate daily store needs with ASMs and Senior Managers. Essential Qualifications To be successful in this role, you will need: A Bachelor's degree in a relevant field Ability to work a flexible schedule, including 8 hours a day, with a willingness to adapt to changing business needs Strong leadership, communication, and interpersonal skills Experience in customer-facing roles, with a proven track record of driving customer satisfaction and loyalty Ability to work in a fast-paced, dynamic environment, with a focus on delivering results and achieving goals Preferred Qualifications While not required, the following qualifications are preferred: Experience in entire store management, with a focus on driving sales growth and customer engagement Large box retail insight, with a understanding of the home improvement industry Proven experience in mentoring and developing partners, with a focus on creating a positive and inclusive work environment Career Growth and Development At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Customer Experience Manager, you will have access to a range of training and development opportunities, including: Leadership development programs, designed to help you build your skills and expertise Coaching and mentoring, from experienced leaders and professionals in the industry Opportunities for advancement, within the company and across different departments and locations Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace, with a focus on creating a positive and supportive environment for all employees. As a Customer Experience Manager, you will be part of a talented team of professionals, who are passionate about delivering exceptional customer experiences and driving business results. Our company culture is built on a set of core values, including: A commitment to excellence, in everything we do A focus on teamwork, collaboration, and mutual respect A passion for innovation, creativity, and continuous learning Compensation and Benefits As a Customer Experience Manager at arenaflex, you will be eligible for a range of compensation and benefits, including: A competitive salary range of $20-$30 per hour A comprehensive benefits package, including health, dental, and vision insurance A 401(k) retirement savings plan, with company match A range of paid time off options, including vacation, sick leave, and holidays Conclusion If you are a motivated and results-driven professional, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Experience Manager, you will be part of a talented team of professionals, who are dedicated to driving business results and creating a positive impact on the communities we serve. Apply now, and take the first step towards an exciting and rewarding career at arenaflex. Apply for this job