**Experienced Healthcare Patient Customer Service Representative – Remote Opportunity at arenaflex**

At arenaflex, we're revolutionizing the world of Revenue Cycle Management by delivering exceptional customer service and innovative solutions to the healthcare industry. As a leader in reliable, customer service-based revenue cycle management services, we're committed to fostering a corporate culture of excellence and trust among our clients and employees. Our journey began in 2008, when we set out to change the landscape of Revenue Cycle Management. We started as a medical billing company and have since evolved into an integrated data-driven RCM solution for laboratories, urgent care, physicians, therapists, and other healthcare-related professionals. Leveraging decades of experience, we've carefully developed our own proprietary technology to further improve our client experience and overall financial performance. With an exceptional client satisfaction history managing over $1 billion of claims, a 20,000+ payer enrollment track record across all 50 states, and a 98 percent clean claim rate, we're quickly growing and looking for the right candidate to join our team. **About the Role:** As a Healthcare Patient Customer Service Representative at arenaflex, you'll play a vital role in delivering exceptional customer service to our patients. You'll be responsible for answering patient calls regarding EOBs and research balances, managing patient refunds, and processing patient payments. If you're a self-motivated, multitasking, and team-oriented individual with a passion for delivering outstanding customer service, we want to hear from you. **Key Responsibilities:** * Answer patient calls regarding EOBs and research balances * Manage patient refunds * Process patient payments * Provide a positive customer service experience to clients, guests, and patients * Consistently demonstrate extensive attention to detail, organization, and multi-tasking skills * Effectively communicate by phone and in writing with patients * Research and resolve patient inquiries in a timely and professional manner **Requirements:** * A minimum of one year of experience in medical billing and collections required * Current knowledge of medical billing and reimbursement for commercial insurance, Medicaid, and Medicare * Thorough understanding of EOBs and the ability to effectively communicate by phone and in writing with patients * Consistently demonstrate extensive attention to detail, organization, and multi-tasking skills * Ability to provide a positive customer service experience to clients, guests, and patients * Self-motivated, multitasking, and a team player **Essential Qualifications:** * High school diploma or equivalent required * Associate's or Bachelor's degree in a related field (e.g., healthcare administration, business, or communications) preferred * Proficiency in medical billing software and systems (e.g., Epic, Cerner, or Meditech) * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines **Preferred Qualifications:** * Experience working in a healthcare setting or revenue cycle management company * Knowledge of HIPAA regulations and compliance * Certification in medical billing or coding (e.g., CPC, CCS, or CMC) * Experience with patient communication and engagement strategies **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive patient information * Proficiency in Microsoft Office (e.g., Word, Excel, and Outlook) * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to investing in our staff and providing opportunities for career growth and development. As a Healthcare Patient Customer Service Representative, you'll have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for advancement and career growth within the company * A collaborative and supportive work environment that encourages teamwork and open communication * Recognition and rewards for outstanding performance and contributions to the team **Work Environment and Company Culture:** At arenaflex, we're dedicated to creating a positive and fun working environment that values our staff and promotes a culture of excellence and trust. As a remote employee, you'll have the flexibility to work from home and enjoy a comfortable and productive workspace. Our company culture is built on the following values: * Excellence: We strive for excellence in everything we do, from delivering exceptional customer service to developing innovative solutions. * Trust: We trust our employees to make decisions and take ownership of their work, and we're committed to maintaining a culture of transparency and open communication. * Teamwork: We believe that teamwork is essential to achieving our goals and delivering outstanding results. * Innovation: We're committed to staying ahead of the curve and developing innovative solutions that meet the evolving needs of our clients and patients. **Compensation, Perks, and Benefits:** As a Healthcare Patient Customer Service Representative at arenaflex, you'll enjoy a competitive salary and benefits package, including: * Competitive wage and salary * Paid time off (PTO) * Health insurance * Dental insurance * Life insurance * Employee recognition plan **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at arenaflex! Apply for this job