**Experienced Inbound Energy Customer Care Specialist - Remote Opportunity at arenaflex**

At arenaflex, we pride ourselves on being a leading provider of innovative energy solutions, and our Customer Service Department is at the heart of our company's success. As an Inbound Energy Customer Care Specialist, you will be a vital part of our team, playing a critical role in delivering exceptional customer experiences and driving business growth. If you're a reliable, energetic, and confident individual with a passion for customer service, we encourage you to join our arenaflex family. **About arenaflex** arenaflex is a dynamic and forward-thinking company that is revolutionizing the energy industry with its cutting-edge solutions and commitment to customer satisfaction. Our team is dedicated to providing innovative energy products and services that meet the evolving needs of our customers. As a remote employee, you will have the flexibility to work from anywhere, while still being part of a collaborative and supportive team. **Job Summary** We are seeking a highly motivated and experienced Inbound Energy Customer Care Specialist to join our remote team. As a key member of our Customer Service Department, you will be responsible for delivering exceptional customer experiences, resolving customer complaints and inquiries, and driving customer retention. If you have a positive attitude, excellent communication skills, and a passion for customer service, we encourage you to apply for this exciting opportunity. **Responsibilities** As an Inbound Energy Customer Care Specialist, your primary responsibilities will include: * Answering customer calls professionally and responding to customer inquiries and complaints in a timely and effective manner * Focusing on customer retention and providing customers with the organization's service standards * Identifying, escalating priority issues, and reporting to high-level management * Routing inbound calls to the appropriate resources * Following up on complicated customer calls where required * Completing call notes and call reports as necessary and updating them in the CRM * Obtaining and evaluating all relevant data to properly handle and document complaints and inquiries * Recording details of comments, inquiries, complaints, and actions taken * Other duties as assigned by management **Requirements** To be successful in this role, you will need to possess the following qualifications and skills: * High School Diploma or equivalent * Bilingual a plus * Some sales and customer service experience * Excellent communication skills, including verbal with proper grammar * Excellent computer skills * Detail-oriented with the ability to multitask * Some experience with MS Excel is a plus * Ability to react effectively and calmly in escalated situations **Benefits Program** As an arenaflex employee, you will enjoy a comprehensive benefits program that includes: * Competitive wages, with a starting salary of $15.00 to $16.00 per hour, plus commission * Medical, dental, and eye insurance available * Vacation and sick time * 401K benefits **Career Growth Opportunities and Learning Benefits** At arenaflex, we are committed to helping our employees grow and develop their careers. As an Inbound Energy Customer Care Specialist, you will have access to a range of training and development opportunities, including: * Ongoing training and coaching to enhance your customer service skills * Opportunities for career advancement and professional growth * Access to industry-leading technology and tools * Collaborative and supportive team environment **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from anywhere, while still being part of a collaborative and supportive team. Our company culture is built on the values of innovation, customer satisfaction, and teamwork. We are committed to creating a work environment that is inclusive, diverse, and supportive of all employees. **How to Apply** If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and supportive of all employees. **Contact Information** If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you! Apply for this job