Experienced Insurance Customer Service Representative – Property and Casualty Insurance Expertise for Remote Work Opportunity at arenaflex

Introduction to arenaflex and the Insurance Industry arenaflex is a leading organization in the insurance sector, dedicated to providing top-notch service to its customers. The insurance industry is a dynamic and ever-evolving field that requires professionals with a deep understanding of property and casualty insurance, excellent customer service skills, and the ability to work in a fast-paced environment. As a key player in this industry, arenaflex is seeking an experienced Insurance Customer Service Representative to join its team. This role offers the unique opportunity to work from home, providing a better work-life balance while still being part of a collaborative and supportive team. Job Overview The Insurance Customer Service Representative position at arenaflex is responsible for handling property and casualty (P&C) related customer service and billing inquiries via telephone. The successful candidate will provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium. This role requires a Property and Casualty insurance license and offers a competitive hourly rate, comprehensive health benefits, and opportunities for professional growth and development. Key Responsibilities Contact policyholders through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal and update policies to enhance retention and better meet customer needs. Counsel policyholders concerning appropriate coverage, policy limits, payment options, and state laws to provide sufficient protection against risks covered by Property and Casualty insurance. Make recommendations and/or changes to policies and gain policyholder acceptance to process changes. Receive and respond to calls and emails, documenting all activity in EPIC. Utilize knowledge of the insurance industry and arenaflex policies and procedures to provide efficient and professional customer service. Identify opportunities to apply discounts, process insurance verification forms, and act as a liaison for information exchange between customers and insurance companies. Process changes to policies within EPIC and submit changes to specific companies, following up to ensure timely processing. Review policy information and reference company-specific claims procedures to assist insured in filing claims. Mail insured documentation to be signed and returned as necessary, following up to ensure timely return. Recognize cross-sell opportunities and obtain quote information. Essential Qualifications High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment. Property and Casualty insurance license required. Membership license preferred and/or ability to obtain within 90 days of employment. Preferred Qualifications Previous experience working in a call center or customer service environment. Knowledge of insurance industry software and systems, including EPIC. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet productivity and quality standards. Skill and Competency Requirements To be successful in this role, the ideal candidate will possess excellent customer service skills, including the ability to communicate effectively with customers, understand their needs, and provide solutions. The candidate will also have strong knowledge of property and casualty insurance, including policy coverage, limits, and state laws. Additionally, the candidate will be proficient in using insurance industry software and systems, including EPIC, and will have excellent organizational and time management skills. Career Growth Opportunities and Learning Benefits arenaflex is committed to the growth and development of its employees. As an Insurance Customer Service Representative, you will have opportunities to learn and develop new skills, including insurance industry knowledge, customer service skills, and software proficiency. You will also have access to training and development programs, including tuition reimbursement and professional certification opportunities. Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We strive to create a welcoming and supportive environment for all employees, regardless of background or experience. As a remote worker, you will be part of a collaborative and supportive team that is committed to providing excellent customer service and supporting each other in our work. Compensation, Perks, and Benefits arenaflex offers a competitive hourly rate, comprehensive health benefits, and a range of perks and benefits, including: Nearly 4 weeks of paid time off accrued during the first year. Paid time off to volunteer. Tuition reimbursement. 401(K) plan with company match up to 7%. Free arenaflex Premier Battery Membership. Conclusion If you are a motivated and customer-focused individual with a passion for the insurance industry, we encourage you to apply for the Insurance Customer Service Representative role at arenaflex. This is a unique opportunity to work from home and be part of a dynamic and supportive team. With competitive compensation, comprehensive benefits, and opportunities for growth and development, this role is ideal for someone looking to take their career to the next level. Apply now to join the arenaflex team and start your journey to a rewarding and challenging career in the insurance industry. Apply for this job