**Experienced Insurance Customer Support Representative – Inbound Phone Calls**

Join arenaflex, a leading provider of innovative software solutions for the insurance industry, as a remote customer support representative. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, providing timely support, and ensuring the seamless operation of our software platforms. **About arenaflex** arenaflex is a forward-thinking organization that has revolutionized the insurance industry with its cutting-edge software platforms. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a leader in the industry. We are passionate about empowering our customers to succeed, and we are now seeking a talented and dedicated individual to join our team. **Job Summary** As an Insurance Customer Support Representative, you will be responsible for providing top-notch support to a diverse range of customers over the phone. Your primary tasks will include gathering and verifying customer information, entering data into our software platforms, and answering questions about insurance policies. You will be working in a fast-paced, dynamic environment, and your exceptional communication skills, attention to detail, and ability to multitask will be essential in delivering exceptional customer experiences. **Key Responsibilities** * Provide timely and effective support to customers over the phone, addressing their queries and concerns about insurance policies and software platforms * Gather and verify customer information, entering data into our software platforms with accuracy and attention to detail * Answer questions and provide guidance on insurance policies, software features, and other related topics * Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction * Meet or exceed performance metrics, including call handling times, customer satisfaction ratings, and first-call resolution rates * Participate in ongoing training and development programs to enhance your skills and knowledge of our software platforms and insurance industry trends **Workspace Requirements** * Dedicated laptop or desktop computer with Windows 10 or above (sorry, no macs or Chromebooks for this opportunity) * Willingness to install arenaflex's security software on your computer and mobile device * Willingness to install AWS on your computer * Access to a webcam or smartphone capable of taking pictures * Stable broadband internet connection of 50 MBS or greater * 8 GB RAM or better * Dual monitors highly recommended **Commitment** * 10 hours per week, with 5 hours self-scheduled on the weekend * 90-day commitment, with the possibility of extension or permanent hire **What We Are Looking For** * Candidates with data entry experience and high-volume call support experience * Candidates who can type 45+ WPM and are strong multi-taskers * Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams * Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions * Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines **Essential Qualifications** * High school diploma or equivalent required; degree in a related field (e.g., business, communications, or customer service) preferred * 1-2 years of experience in customer support, data entry, or a related field * Strong communication and interpersonal skills, with the ability to work effectively with customers and internal teams * Ability to type 45+ WPM and work in a fast-paced, dynamic environment **Preferred Qualifications** * Experience working in the insurance industry or with software platforms * Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR)) * Experience with data entry software and systems (e.g., CRM, ERP) * Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams * Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions * Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines * Strong attention to detail, with the ability to enter data accurately and efficiently * Ability to multitask and prioritize tasks effectively **Career Growth Opportunities and Learning Benefits** * arenaflex is committed to the growth and development of our employees, offering ongoing training and development programs to enhance your skills and knowledge of our software platforms and insurance industry trends * Opportunities for career advancement and professional growth within the company * Collaborative and dynamic work environment, with a focus on teamwork and employee satisfaction **Work Environment and Company Culture** * arenaflex is a remote-friendly organization, offering flexible work arrangements and a work-life balance * Collaborative and dynamic work environment, with a focus on teamwork and employee satisfaction * Ongoing training and development programs to enhance your skills and knowledge of our software platforms and insurance industry trends * Recognition and rewards programs to recognize and reward employee achievements and contributions **Compensation, Perks, and Benefits** * Competitive hourly rate, with pay rates varying by client and experience level * Opportunities for career advancement and professional growth within the company * Ongoing training and development programs to enhance your skills and knowledge of our software platforms and insurance industry trends * Recognition and rewards programs to recognize and reward employee achievements and contributions **How to Apply** If you are a motivated and dedicated individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job