**Experienced IT Support Specialist – Network and Desktop Infrastructure**

At arenaflex, we're on a mission to revolutionize the way people live, work, and connect with each other. As a leading logistics and transportation company, we're committed to delivering exceptional service and innovative solutions to our customers. We're now seeking an experienced IT Support Specialist to join our Technology Services Group (TSG) team, providing top-notch technical assistance to our clients and internal stakeholders. **Job Summary:** As an IT Support Specialist, you'll play a critical role in ensuring the smooth operation of our network infrastructure and desktop systems. You'll be responsible for troubleshooting and resolving technical issues, providing expert advice to clients, and collaborating with our internal teams to deliver exceptional service. If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering outstanding results, we want to hear from you! **Key Responsibilities:** * Provide exceptional technical support to clients and internal stakeholders, resolving issues related to network infrastructure, desktop systems, and software applications. * Troubleshoot and diagnose technical problems, using your expertise to identify and resolve issues efficiently. * Collaborate with our internal teams to deliver seamless service, ensuring that clients receive the highest level of support and satisfaction. * Conduct site visits to investigate technical issues, install or upgrade equipment and software, and provide on-site support as needed. * Communicate effectively with clients, providing clear explanations of technical issues and solutions, and ensuring that they are satisfied with the level of service received. * Maintain accurate records of technical issues, resolutions, and client interactions, using our internal systems to track and analyze performance metrics. * Stay up-to-date with the latest technology trends, best practices, and industry developments, applying this knowledge to improve our services and deliver exceptional results. **Essential Qualifications:** * Bachelor's degree in Computer Science, Information Technology, or a related field. * 2+ years of experience in IT support, with a focus on network infrastructure, desktop systems, and software applications. * Strong technical skills, including expertise in Microsoft Windows, Cisco VPN, Citrix, and other relevant technologies. * Excellent communication and interpersonal skills, with the ability to work effectively with clients, internal stakeholders, and cross-functional teams. * Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously. * Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions. **Preferred Qualifications:** * Specialized certifications, such as A+, Network+, or MCP. * Experience with cloud-based technologies, such as Amazon Web Services (AWS) or Microsoft Azure. * Knowledge of cybersecurity best practices and threat mitigation strategies. * Familiarity with IT service management frameworks, such as ITIL. **Compensation and Benefits:** * Competitive salary, ranging from $35-40 per hour, based on experience and qualifications. * Opportunities for professional growth and development, with training and education programs to enhance your skills and knowledge. * Comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) retirement plan and paid time off. * Flexible work arrangements, including remote work options and flexible hours. * Access to cutting-edge technology and tools, with opportunities to work on exciting projects and initiatives. **Work Environment:** * Our office is located in the heart of the city, with easy access to public transportation and amenities. * We offer a dynamic and collaborative work environment, with a focus on teamwork, innovation, and customer satisfaction. * Our team is passionate about delivering exceptional service, with a commitment to excellence and continuous improvement. **How to Apply:** If you're a motivated and experienced IT professional looking for a new challenge, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our team's success! Apply for this job