Experienced Live Chat Support and Digital Product Manager – Remote/Virtual Role at arenaflex for Innovative Customer Experience Enhancement

Introduction to arenaflex and the Industry arenaflex is a pioneering force in leveraging emerging artificial intelligence technology to revolutionize the way we understand, engage, and deliver hyper-customized experiences to our customers. As part of the Talk Abilities group, our team is dedicated to advancing conversational AI platforms and enhancing existing chatbot capabilities. This commitment to innovation has positioned arenaflex at the forefront of customer experience enhancement, making it an exciting time to join our team. Job Overview We are seeking a highly skilled and motivated Partner Item Director to join our Automation Development group. As a vital member of this team, you will focus on the process, discovery, and implementation of cutting-edge visit automation abilities. Your expertise will be instrumental in shaping our conversational AI customer servicing products, ensuring they meet the evolving needs of our customers while aligning with arenaflex's strategic objectives. Key Responsibilities Lead the acquisition and integration of continuous item discovery efforts, defining product requirements that offer opportunities to elevate the customer experience. Leverage client information, conversational analysis, industry insights, and technical expertise to analyze the performance of existing solutions and develop future capabilities. Collaborate with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term improvements with long-term investments. Work closely with the core product team to define client stories, guide product definition, and build comprehensive acceptance criteria, identifying and addressing any need for additional research to define future feature design. Lead client testing and post-launch sustainment analysis of automation, identifying ways to improve the experience. Analyze performance metrics that indicate the health of the product and develop clear, data-informed product recommendations accordingly. Maintain and refine the product collection, mapping client stories to the needs of the end-user while prioritizing for business value. Support the definition and creation of the product strategy, roadmap, release plan, and overall client experience. Essential and Preferred Qualifications To excel in this role, you should possess a Bachelor's degree in Business, Computer Science, Programming, or a related field. A strong interest and desire to understand how things work, coupled with the ability to use that knowledge to create connections and find opportunities with an entrepreneurial mindset and bias towards action, are essential. Excitement for excellent products and services, the ability to empathize with clients, and skill in articulating product functionality are also crucial. You should be a proven self-starter capable of managing multiple priorities and tasks, with solid written and verbal communication skills that enable you to convey new and complex details with brevity and clarity. A forward-looking "growth mindset" with an emphasis on technology trends and emerging industry/space best practices is highly valued. Additionally, being mentally inquisitive, a significant communicator, and a doer with a bias towards action, while also being a learner with a desire to acquire new skills and technologies, are key attributes we look for in our candidates. Skills and Competencies Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions. Excellent communication and interpersonal skills, capable of working effectively with cross-functional teams. Proven ability to manage multiple projects and priorities in a fast-paced environment. Strong understanding of product development lifecycle and agile methodologies. Familiarity with AI and machine learning concepts, and their application in customer experience enhancement. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. This role offers a unique opportunity to work on cutting-edge technology and contribute to the evolution of customer experience. You will have access to comprehensive training programs, mentorship, and opportunities to expand your skill set in AI, product management, and leadership. Our culture encourages innovation, creativity, and continuous learning, providing a platform for you to grow professionally and personally. With a strong focus on career advancement, we support our employees in achieving their long-term goals, whether that's moving into leadership positions or exploring new areas of interest within the company. Work Environment and Company Culture arenaflex prides itself on a dynamic and inclusive work environment that fosters collaboration, creativity, and innovation. Our teams are built on the principles of mutual respect, open communication, and a shared passion for delivering exceptional customer experiences. We believe in work-life balance and offer flexible work arrangements, including remote and hybrid options, to ensure our employees can thrive in both their personal and professional lives. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace where everyone feels valued, supported, and empowered to contribute their best work. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including serious base salaries and extra motivations. Our benefits program is designed to support the comprehensive well-being of our employees and their families, featuring: 6% Organization Match on retirement savings plan Free financial coaching and financial wellness support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible work arrangements and schedules with hybrid and virtual options 20+ weeks paid parental leave for all parents, regardless of gender, presented for pregnancy, adoption, or surrogacy Free access to global on-site health centers equipped with nurses and doctors (depending on location) Free and confidential counseling support through our Strong Minds program Conclusion If you are a motivated and innovative individual looking to make a significant impact in the field of customer experience and AI, we invite you to join our team at arenaflex. This role offers a unique blend of challenge, opportunity, and growth, set against the backdrop of a dynamic and supportive work environment. Apply now to become a part of our journey towards revolutionizing customer experiences and shaping the future of AI-driven customer servicing. Together, let's create a new standard of excellence and make a lasting impact in the industry. Apply Job! Apply for this job