Experienced Manager of Customer Insights for Retail Media Network – Driving Business Growth through Data-Driven Strategies and Client Partnerships at arenaflex

Introduction to arenaflex and the Industry arenaflex is a leading player in the retail media network space, dedicated to helping its clients achieve their business goals through innovative media strategies and data-driven insights. As a key member of the arenaflex team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional results and driving business growth. The retail media network industry is rapidly evolving, and arenaflex is at the forefront of this evolution, leveraging cutting-edge technologies and analytics to stay ahead of the curve. Job Overview As a Manager of Customer Insights on the arenaflex Retail Media Network, you will play a critical role in driving business growth for our clients by developing and implementing data-driven strategies that optimize their media investments. You will work closely with our sales and account management teams to formulate media plans that meet our clients' business objectives, and provide actionable insights and recommendations to help them achieve their goals. Your expertise in media performance reporting, data analysis, and storytelling will be essential in delivering high-quality results and elevating our clients' understanding of the arenaflex customer. Key Responsibilities Creates annual strategic learning plans for businesses supported, ensuring alignment with client objectives and arenaflex goals. Leads Quarterly Business Review Process with top clients, providing in-depth analysis and recommendations for media investment optimization. Serves as the subject matter expert for media performance reporting, synthesizing disparate data from multiple sources into strategic recommendations for future media investments. Develops and codifies best practices in media performance evaluation, data visualization, standardized reporting, and insights, ensuring consistency and quality across the organization. Tells data stories that support key deliverables such as sales pitches and case studies, leveraging your expertise in data analysis and presentation to drive business results. Oversees omnichannel advertising efforts, aggregating insights from all sources to support client-facing teams and drive business growth. Partners with Product and Ad Tech teams to provide input on reporting capabilities based on client feedback, ensuring that our solutions meet the evolving needs of our clients. Integrates knowledge across the Customer Insights & Analytics team to bring relevant insights to the arenaflex Retail Media Network, highlighting the state of the arenaflex customer and driving business growth. Essential Qualifications To be successful in this role, you will need: A Bachelor's Degree in Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, or Applied Quantitative, with a minimum of 5 years of experience in insights and analytics. 3-5 years of experience in retail media or general media analytics, with a strong understanding of media performance reporting and data analysis. Experience in analytical, decision-making, and project management, with the ability to prioritize tasks and manage multiple projects simultaneously. Experience storytelling with data and presenting data stories in a compelling and easy-to-understand way, with proficiency in Microsoft Office tools (e.g., Word, PowerPoint, Excel). Experience working with analytical tools such as Tableau, Power BI, SQL, or similar technologies. Preferred Qualifications While not required, the following qualifications are preferred: A Master's Degree in a related field (e.g., Masters in Market Research, Behavioral Psychology, MBA), with a strong understanding of advanced analytics and data science concepts. Leading teams and proven business impact, with experience managing global teams and driving business growth through data-driven strategies. Experience working in a retail environment, with a strong understanding of the retail media network industry and its trends and challenges. Working with analytic/research software (e.g., SPSS, Wincross, Sawtooth, SAS, Decipher, Qualtrics, etc.), with proficiency in data analysis and statistical modeling. Skills and Competencies To be successful in this role, you will need to possess the following skills and competencies: Data analysis and interpretation : Ability to collect, analyze, and interpret large datasets, with a strong understanding of statistical concepts and data visualization techniques. Communication and presentation : Ability to communicate complex data insights and recommendations to both technical and non-technical stakeholders, with proficiency in presentation software and data visualization tools. Project management : Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment. Collaboration and teamwork : Ability to work effectively with cross-functional teams, including sales, account management, and product development, to drive business growth and achieve client objectives. Adaptability and flexibility : Ability to adapt to changing priorities and deadlines, with a strong understanding of the retail media network industry and its trends and challenges. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Manager of Customer Insights, you will have access to a range of training and development opportunities, including: Professional development programs : Opportunities to develop your skills and knowledge in areas such as data analysis, data science, and leadership. Mentorship and coaching : Access to experienced mentors and coaches who can provide guidance and support in your career development. Industry conferences and events : Opportunities to attend industry conferences and events, staying up-to-date with the latest trends and developments in the retail media network industry. Work Environment and Company Culture At arenaflex, we pride ourselves on our collaborative and dynamic work environment. Our company culture is built on a foundation of: Innovation and creativity : We encourage innovation and creativity, providing a platform for employees to share their ideas and contribute to the growth and development of the company. Teamwork and collaboration : We believe in the power of teamwork and collaboration, working together to achieve common goals and drive business growth. Diversity and inclusion : We are committed to diversity and inclusion, providing a welcoming and inclusive environment for employees from all backgrounds. Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package, including: Salary range : $95,500.00 - $159,200.00 annually, depending on experience and qualifications. Benefits package : Comprehensive benefits package, including health insurance, retirement savings, and paid time off. Perks and incentives : Opportunities for bonuses, stock options, and other incentives, recognizing and rewarding outstanding performance and contributions to the company. Conclusion If you are a motivated and experienced professional looking to drive business growth through data-driven strategies and client partnerships, we encourage you to apply for the Manager of Customer Insights role at arenaflex. With a strong foundation in data analysis, communication, and project management, you will be well-positioned to succeed in this role and contribute to the growth and development of our company. Apply now to join our team and take the first step in an exciting and rewarding career with arenaflex! Apply for this job