Experienced Remote Customer Service Coordinator – Air Travel and Passenger Support Specialist at arenaflex

Introduction to arenaflex Imagine being part of a dynamic team that offers a world of possibilities, both at work and during your free time. At arenaflex, we are committed to providing our employees with a platform to grow, develop, and thrive in their careers. As a Remote Customer Service Coordinator, you will have the opportunity to interact with clients from all over the world, providing them with exceptional service and support. Our team is dedicated to making every customer's experience with arenaflex a memorable one, and we are looking for talented individuals like you to join our family. Job Overview In this role, you will be responsible for promoting and selling air travel to the public, providing assistance with passenger check-in and load acceptance, and interpreting authority guidelines and requirements for domestic and international travel or shipment shipments. You will also be required to meet and dispatch planes within set times, provide help to troubled passengers and clients, and protect company properties and revenue. As a Remote Customer Service Coordinator at arenaflex, you will be the face of our company, and we are looking for someone who is courteous, efficient, pleasant, and professional in their interactions with clients. Key Responsibilities Promote and sell air travel to the traveling public or freight forwarders Provide assistance with passenger check-in and load acceptance Interpret authority guidelines and requirements for domestic and international travel or shipment shipments Meet and dispatch planes within set times Provide help to troubled passengers and clients Protect company properties and revenue Possess the physical capability and dexterity to apply motor skills to perform various job-related tasks Use organizational skills to perform multiple tasks within a limited time period Be self-motivated and require minimal supervision Respond and assist during safety and emergency situations Follow internal/external regulations and procedures May be required to drive and operate air stairs to enplane and deplane passengers Responsible for the overall performance within the work location and may be required to lead and direct the work of other employees May be required to perform Passenger Operation Control functions, including air-to-ground communication as well as Tower functions Essential Qualifications To be successful in this role, you will need to have a high school diploma or GED, be able to read, write, fluently speak and understand the English language, and have applicable legitimate driver's license as required by local authorities. Bilingual language skills are required in some locations, and you must be able to satisfy FAA criminal background checks to qualify for unescorted admission to privileges to airport security identity display areas (SIDA), if applicable. You must also be able to obtain and maintain airport authority and/or US Customs security badges, if applicable. Preferred Qualifications Previous experience in customer service or a related field Ability to work irregular and/or extended hours, including weekends and holidays Must be able to report to work on a regular and timely basis Strong communication and interpersonal skills Ability to work in a fast-paced environment and adapt to changing situations Skills and Competencies To excel in this role, you will need to have excellent communication and interpersonal skills, be able to work in a fast-paced environment, and adapt to changing situations. You must also be self-motivated, require minimal supervision, and be able to work irregular and/or extended hours, including weekends and holidays. Strong organizational skills, attention to detail, and the ability to perform multiple tasks within a limited time period are also essential. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Remote Customer Service Coordinator, you will have access to training and development programs, mentorship, and career advancement opportunities. You will also be part of a dynamic team that values diversity, inclusion, and teamwork, and we encourage our employees to be themselves and bring their unique perspectives and ideas to the table. Work Environment and Company Culture Our company culture is built on the principles of inclusion, diversity, and teamwork. We believe in creating a work environment that is supportive, collaborative, and empowering, and we encourage our employees to take ownership of their work and strive for excellence. At arenaflex, you will be part of a team that values your contributions, supports your growth and development, and recognizes your achievements. Compensation, Perks, and Benefits We offer a competitive salary of $20/hour, as well as a range of benefits, including travel perks, health benefits, wellness programs, and a 401(k) program. You will also have access to our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. At arenaflex, we believe in taking care of our employees, both on and off the job, and we are committed to providing a comprehensive benefits package that supports your overall well-being. Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for the Remote Customer Service Coordinator role at arenaflex. As a member of our team, you will have the opportunity to make a real difference in the lives of our customers, while also growing and developing your skills and career. Don't miss out on this exciting opportunity to join our dynamic team and take your career to new heights. Apply now and become a part of the arenaflex family! Apply for this job