**Experienced Manager Strategy - Customer Experience - Remote Opportunity at arenaflex**

**Join arenaflex, the world's leading home improvement retailer, in shaping the future of customer experience and driving business growth.** As a key member of arenaflex's Customer Experience Strategy team, the Manager Strategy - Customer Experience will play a pivotal role in developing and executing arenaflex's overall interconnected and business strategy. This role requires a strategic thinker with a passion for delivering exceptional customer experiences, a deep understanding of market dynamics, and the ability to lead cross-functional teams. **About arenaflex** arenaflex is the world's #1 home improvement retailer, with over $150B in annual sales. Our market-leading interconnected customer experiences combine cutting-edge ecommerce capabilities with the trusted value of our 2,000+ stores and 500,000+ associates. arenaflex's Customer Experience is a key enabler of our ability to grow and gain market share in any macroeconomic environment. Delivering a best-in-world interconnected retail experience for Pros and Consumers is one of arenaflex's top strategic priorities, requiring the establishment of clear strategic direction to support cross-functional alignment and organizational investment. **Key Responsibilities** As a Manager Strategy - Customer Experience, you will be responsible for: * **Competitive and Market Intelligence (10%):** Stay abreast of external developments, including innovations and strategies of notable competitive and non-competitive retailers, to identify opportunities and threats. Leverage internal/external research to develop insights/solutions, create compelling documents to communicate to executive audiences. * **Planning Process (20%):** Address business problems by structuring issues and prioritizing analyses. Present readouts and work materials to team and key stakeholders. * **Strategic Projects (70%):** Drive one or more interconnected strategy and operational execution workstreams. **Direct Manager/Direct Reports** * This Position typically reports to the Sr. Manager or Director. * This Position has 0 Direct Reports. **Travel Requirements** * Typically requires overnight travel 5% to 20% of the time. **Physical Requirements** * Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles. **Working Conditions** * Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. **Minimum Qualifications** * Must be at least 18 years old. * Must be legally permitted to work in the United States. **Preferred Qualifications** * Previous work experience in either world-class retail / ecommerce or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail / ecommerce businesses. * MBA / Master's degree. * Minimum of 4+ years of relevant work experience. * Strong skills in quantitative analysis, qualitative analysis, and strategic problem-solving. * Strong presentation skills and ability to communicate effectively with senior leadership. * Strong interpersonal skills. * Ability to lead and manage cross-functionally. * High degree of drive and personal ownership. * Comfort with framing and addressing ambiguous challenges. * High degree of confidentiality and professionalism. **Minimum Education** * The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. **Preferred Education** * The knowledge, skills, and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job. **Minimum Years of Work Experience** * 4 **Preferred Years of Work Experience** * 4 **Minimum Leadership Experience** * None **Preferred Leadership Experience** * None **Certifications** * None **Competencies** * Decision Quality * Collaborates * Drives Engagement * Ensures Accountability * Plans and Aligns * Communicates Effectively * Customer Focus **What We Offer** * A dynamic and collaborative work environment with a team of passionate professionals. * Opportunities for career growth and professional development. * A comprehensive benefits package, including health insurance, retirement savings, and paid time off. * A competitive salary and bonus structure. * The chance to work on high-impact projects that drive business growth and customer satisfaction. **How to Apply** If you are a strategic thinker with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. Apply for this job