**Experienced Mental Health Temporary Customer Service Representative (Remote) – Patient Support and Insurance Coordination**

At arenaflex, we're dedicated to providing exceptional patient care and support through our innovative testing services. As a Mental Health Temporary Customer Service Representative, you'll play a vital role in ensuring our patients receive accurate and timely testing, while also navigating the complexities of insurance coverage and billing processes. If you're passionate about delivering top-notch customer service, possess excellent communication and problem-solving skills, and thrive in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity. **Job Summary:** As a Mental Health Temporary Customer Service Representative, you'll be the primary point of contact for patients, healthcare providers, and insurance companies. Your responsibilities will include: * Coordinating testing services for patients by reviewing test request forms, working with healthcare providers to complete required documentation, and communicating with patients to explain insurance coverage benefits and test information. * Independently managing assigned work and meeting production and quality metrics, while maintaining a high level of accuracy and attention to detail. * Collaborating with cross-functional teams, including technology, revenue cycle, field sales, and lab teams, to ensure prompt handling of orders and billing processes. * Identifying issues and trends, and working with your team and leadership to develop best practices that enhance the patient experience and drive business growth. * Participating in projects that extend beyond your day-to-day responsibilities, allowing you to think creatively and explore new aspects of arenaflex and our customers' experiences. * Participating in the Quality Assurance plan to ensure compliance with applicable regulations, including CLIA and HIPAA. **Key Responsibilities:** * Review test request forms and additional documentation to ensure accurate and timely testing. * Work with healthcare providers to complete required documentation and sample submission. * Communicate with patients to explain insurance coverage benefits and test information, including process and turnaround time. * Independently manage assigned work and meet production and quality metrics. * Collaborate with cross-functional teams to ensure prompt handling of orders and billing processes. * Identify issues and trends, and work with your team and leadership to develop best practices. * Participate in projects that extend beyond your day-to-day responsibilities. * Participate in the Quality Assurance plan. **Essential Qualifications:** * High school diploma or equivalent required. * Fluent in Spanish is preferred/encouraged. * Excellent interpersonal and communication skills. * Accurate typing skills of at least 35 words per minute. * Excellent listening, transcribing, and self-review skills. * PC experience, including familiarity with Excel, Word, Internet, and e-mail. * Ability to manage several tasks simultaneously, often under pressure. * Excellent organizational and task management skills and professional judgment. * Enjoys problem solving and identifying patterns. * Hardworking individual who loves working on a team and supporting others. **Preferred Qualifications:** * Bachelor's degree in a related field, such as healthcare or business. * Experience in customer service, healthcare, or a related field. * Familiarity with electronic medical records (EMRs) and other healthcare software. * Experience working in a fast-paced, dynamic environment. **Skills and Competencies:** * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work independently and as part of a team. * Strong organizational and time management skills. * Ability to manage multiple priorities and deadlines. * Excellent listening and transcribing skills. * Ability to maintain confidentiality and handle sensitive information. * Strong technical skills, including proficiency in Microsoft Office and other software applications. **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Mental Health Temporary Customer Service Representative, you'll have opportunities to: * Develop your skills and knowledge through ongoing training and professional development programs. * Take on new challenges and responsibilities as you grow and develop in your role. * Collaborate with cross-functional teams to drive business growth and improve patient outcomes. * Participate in projects that extend beyond your day-to-day responsibilities, allowing you to think creatively and explore new aspects of arenaflex and our customers' experiences. **Work Environment and Company Culture:** At arenaflex, we're passionate about creating a work environment that's inclusive, supportive, and empowering. As a Mental Health Temporary Customer Service Representative, you'll be part of a dynamic team that's dedicated to delivering exceptional patient care and support. Our company culture is built on the following values: * Patient-centered care: We're committed to delivering exceptional patient care and support. * Collaboration and teamwork: We work together to drive business growth and improve patient outcomes. * Innovation and creativity: We encourage our employees to think creatively and explore new ideas. * Diversity and inclusion: We're committed to creating a work environment that's inclusive and supportive of all employees. **Compensation, Perks, and Benefits:** As a Mental Health Temporary Customer Service Representative, you'll receive a competitive salary and benefits package, including: * Competitive hourly rate. * Comprehensive benefits package, including medical, dental, and vision insurance. * 401(k) retirement plan with company match. * Paid time off and holidays. * Opportunities for professional development and career growth. **How to Apply:** If you're passionate about delivering exceptional customer service and possess the skills and qualifications outlined above, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. **Equal Employment Opportunity:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive and supportive of all employees. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. **Disclaimer:** arenaflex will never request payment, solicit personal financial information, or conduct interviews via informal channels (e.g., personal email, text messages). If you're contacted by someone claiming to represent arenaflex and requesting payment or personal financial information, please do not respond and report the incident to our HR department. Apply for this job