Experienced Online Chat Specialist – Customer Support and Relationship Building

Are you a skilled problem solver with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark's growing team as an Online Chat Specialist, working from the comfort of your own home in Phoenix, AZ. At blithequark, we're dedicated to providing top-notch customer support and building lasting relationships with our clients and their customers. As an Online Chat Specialist, you'll play a critical role in helping us achieve this mission by providing quick, accurate, and enthusiastic assistance to visitors on our clients' websites. If you're a team player with excellent communication skills, a positive attitude, and a strong work ethic, we want to hear from you! About blithequark blithequark is a leading provider of innovative solutions and services to businesses across various industries. Our team is comprised of talented professionals who share a common goal: to deliver exceptional results and exceed our clients' expectations. As a remote employee, you'll be part of a dynamic and supportive team that values collaboration, open communication, and continuous learning. Responsibilities As an Online Chat Specialist, you'll be responsible for: * Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns * Evaluating customer interactions and elevating issues to the Online Chat Manager when appropriate * Creating relationships with new customers to better understand and achieve their needs * Responding to customer questions, inquiries, requests, and problems accurately * Promoting interest in client products and services * Continually portraying and projecting a positive and professional image * Providing administrative support to the customer service team * May assist with overflow work and other duties as needed Qualifications To succeed in this role, you'll need: * A strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment * PC keyboarding and internet experience * Strong communication and interpersonal skills, including written and verbal * An upbeat, positive attitude and professional demeanor * Articulate and well-accustomed to a client-facing role * The ability to compose professional emails (a plus) * Proficient written and verbal communication skills in English * Basic technical skills (able to navigate through smartphone and computer applications) * An upbeat, positive, kind, and empathetic personality Skills and Competencies To excel in this role, you'll need to possess: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Strong attention to detail and organizational skills * Ability to multitask and prioritize tasks effectively * Strong technical skills, including proficiency in online chat software and other relevant tools * Ability to work independently and as part of a team Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their skills. As an Online Chat Specialist, you'll have opportunities to: * Develop your customer service and communication skills * Learn about our clients' products and services * Collaborate with a dynamic and supportive team * Participate in ongoing training and development programs * Take on new challenges and responsibilities as you grow in your role Work Environment and Company Culture As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on collaboration, open communication, and continuous learning. We value our employees' contributions and strive to create a positive and inclusive work environment. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including: * Competitive hourly rate * Opportunities for career growth and advancement * Ongoing training and development programs * Flexible work arrangements * Access to a dynamic and supportive team If you're a motivated and enthusiastic individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We can't wait to hear from you! Don't miss this opportunity to join blithequark's growing team as an Online Chat Specialist. and take the first step towards a rewarding and challenging career in customer support and relationship building.