**Experienced Overnight Customer Service Representative – Message Service Expert**

At arenaflex, we're dedicated to providing exceptional customer service to our clients, and we're seeking a highly skilled and motivated Overnight Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering top-notch service to our clients, ensuring their messages are received and processed efficiently. If you're a night owl with excellent communication skills and a passion for customer service, we want to hear from you! **About arenaflex** arenaflex is a leading message service company that provides innovative solutions to businesses and individuals alike. Our team of experts is committed to delivering exceptional service, and we're looking for like-minded individuals to join our ranks. With a focus on customer satisfaction, we strive to build long-lasting relationships with our clients and partners. **Job Summary** We're seeking an experienced Overnight Customer Service Representative to work an 11pm-7am overnight shift on Wednesday's and a 3pm-6pm afternoon shift on Saturdays. There may also be opportunities to work a Thursday 11PM-7AM shift. As a key member of our customer service team, you will be responsible for answering calls, taking messages, and processing customer requests in a timely and efficient manner. If you're a night owl with excellent communication skills and a passion for customer service, we want to hear from you! **Key Responsibilities** * Answer calls and take messages overnight to pass on to client companies * Utilize computerized systems to efficiently process customer requests and maintain accurate records * Demonstrate excellent phone etiquette, ensuring that all customer interactions are professional and courteous * Meet or exceed customer service performance metrics and talk time goals * Maintain a high level of professionalism and confidentiality when handling sensitive customer information **Essential Qualifications** * High school diploma or equivalent * Proficiency in operating multi-line phone systems * Excellent phone etiquette and communication skills * Experience in data entry and clerical tasks * Strong typing skills for quick and accurate responses * Driver's License (Required) * Ability to arrive on time and work an overnight schedule including one night over the weekends as well **Preferred Qualifications** * 1 year of experience in customer service, message taking, data entry, or client service * Experience working in a fast-paced customer service environment * Strong problem-solving skills and ability to work independently * Familiarity with computerized systems and software applications **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a team environment and provide exceptional customer service * Strong problem-solving skills and ability to work independently * Proficiency in operating multi-line phone systems and computerized systems * Strong typing skills and ability to maintain accurate records * Ability to work in a fast-paced environment and meet deadlines **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including: * On-the-job training and mentorship * Ongoing training and development programs * Opportunities for advancement and career growth * Access to industry-leading technology and software applications **Work Environment and Company Culture** Our team is dedicated to providing exceptional customer service, and we're looking for like-minded individuals to join our ranks. We offer a dynamic and supportive work environment, with a focus on teamwork and collaboration. Our company culture is built on the following values: * Customer satisfaction: We're committed to delivering exceptional service to our clients and partners. * Teamwork: We believe in working together to achieve our goals and objectives. * Innovation: We're always looking for new and innovative ways to improve our services and processes. * Integrity: We're committed to acting with integrity and honesty in all our interactions. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * $17.50 per hour * 401(k) plan * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for career growth and development. Apply for this job