Experienced Part-Time Customer Experience Advisor – Remote Opportunity in Nashville for a Dynamic and Innovative Team

Introduction to arenaflex arenaflex is a pioneering company that has been revolutionizing the way people experience exceptional service and innovative products. With a strong commitment to creating extraordinary experiences, we are now seeking a highly skilled and passionate Customer Experience Advisor to join our team on a part-time basis. As a remote worker based in Nashville, you will play a vital role in delivering nothing-but-wonderful customer service, building strong relationships with our customers, and contributing to the growth and success of our organization. Job Overview In this exciting role, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. As a Customer Experience Advisor, you will be responsible for providing top-notch support to our customers via email and live chat, ensuring that every interaction is personalized, informative, and engaging. You will also have the chance to learn our internal management system, interact with your teammates and other departments using internal communication software, and dream up innovative solutions to optimize each customer's experience. Key Responsibilities: Deliver exceptional customer service by responding to customer inquiries via email and live chat in a timely and professional manner Learn and efficiently use our internal management system to process sales orders, maintain customer relationships, and resolve issues Utilize internal communication software to collaborate with teammates, management, and other departments to ensure seamless customer experiences Analyze customer feedback and trends to identify areas for improvement and develop innovative solutions to optimize each customer's experience Stay up-to-date with our products, services, and policies to provide accurate and informative responses to customer inquiries Who You Are To succeed in this role, you should be a self-starter who takes ownership of your work, a creative and innovative problem solver, and a sensitive and skillful communicator. You should be eager to learn new technology systems and procedures, able to juggle multiple tasks at once while remaining organized and attentive to detail, and highly proficient in navigating multiple tabs and windows. You should also be excited to represent arenaflex and facilitate meaningful customer interactions. Essential Qualifications: Able to attend a virtual two-week onboarding via video calls Have a quiet work space with minimal noise and reliable high-speed internet connection Able to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT Available evenings and weekends, including during the holiday season Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE) Preferred Qualifications: Customer service experience Experience working from home Proficiency in Google Meet and other video conferencing tools Experience with internal management systems and communication software Skills and Competencies To excel in this role, you should possess excellent communication and interpersonal skills, with the ability to adapt your tone and communication style to different audiences. You should be highly organized, able to prioritize tasks, and manage multiple projects simultaneously. You should also be proficient in using technology, including internal management systems, communication software, and video conferencing tools. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Customer Experience Advisor, you will have access to training and development programs, mentorship, and coaching to help you build your skills and advance your career. You will also have the chance to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. Work Environment and Company Culture arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. We are committed to creating a workplace where all employees can bring their authentic selves, feel engaged, and share their perspectives as valued members of our team. We offer a range of benefits, including company outings and events, volunteering and learning opportunities, and a sense of community and belonging that keeps us excited to come to work every day. Compensation, Perks, and Benefits As a part-time Customer Experience Advisor, you will be paid $13.00 per hour. You will also have access to a range of benefits, including a laptop and all necessary equipment, reliable high-speed internet connection, and opportunities for growth and development. Conclusion If you are a passionate and skilled customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Experience Advisor at arenaflex, you will have the chance to deliver exceptional customer experiences, build strong relationships with our customers, and contribute to the growth and success of our organization. Don't miss out on this opportunity to join our dynamic and innovative team – apply today! Apply for this job