Experienced Part-Time Customer Service Sample Representative – Laboratory Operations and Client Support Specialist

Introduction to arenaflex arenaflex is a leading organization in the industry, dedicated to providing exceptional services and support to its clients. With a strong focus on customer satisfaction and laboratory operations, we are seeking a highly skilled and motivated individual to join our team as a Customer Service Sample Representative. This part-time role offers an exciting opportunity to work in a dynamic environment, interact with clients, and contribute to the success of our laboratory operations. Job Overview The Customer Service Sample Representative will play a vital role in ensuring excellent customer service, receiving and processing laboratory samples, and coordinating customer pickups. This position requires a strong focus on customer satisfaction, attention to detail, and the ability to work effectively in a team environment. As a key member of our laboratory operations team, you will be responsible for maintaining accurate records, performing administrative tasks, and providing support to our clients and internal stakeholders. Key Responsibilities Greet visitors, ascertain the nature of their business, and escort them to the appropriate personnel, providing a positive and professional first impression of arenaflex. Answer telephone calls, provide information to callers, and route calls to the appropriate personnel, ensuring prompt and effective communication. Receive and secure all incoming laboratory samples, including those mailed or collected through courier services or customer drop-off, and enter relevant information into the LIMS system. Maintain contact with customers and work closely with the laboratory team to ensure effective communication and issue resolution. Receive and disseminate all inbound laboratory supplies to applicable laboratory departments, ensuring timely and efficient distribution. Perform 100% proof checks on daily paperwork to ensure ISO compliance and maintain accurate records. Support the laboratory team by creating purchase orders and placing orders for laboratory supplies, as well as coordinating and communicating customer courier stops and pick-ups. Provide administrative and clerical support, including filing, database entry, and customer certificate preparation, to ensure the smooth operation of laboratory activities. Assist in other assigned duties as needed, demonstrating flexibility and a willingness to adapt to changing priorities and requirements. Requirements and Qualifications To be successful in this role, you will possess a high school diploma or GED, with an AA degree in Business Administration, Marketing, Biology, or Chemistry preferred. You will be a people person, with a strong focus on customer service and a proven ability to work effectively in a team environment. Additional requirements include: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities. Proficiency in MS Office, including Word, Excel, and Outlook, with the ability to learn and adapt to new software systems. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and other stakeholders. Flexibility in schedule, with availability to work afternoons (1pm-7pm) and weekends as needed, to support the department's needs and ensure seamless operations. Skills and Competencies To excel in this role, you will possess a range of skills and competencies, including: Customer service skills : a strong focus on customer satisfaction, with the ability to provide prompt and effective support to clients and internal stakeholders. Organizational skills : the ability to prioritize tasks, manage multiple responsibilities, and maintain accurate records and files. Communication skills : excellent verbal and written communication skills, with the ability to interact effectively with clients, colleagues, and other stakeholders. Technical skills : proficiency in MS Office, including Word, Excel, and Outlook, with the ability to learn and adapt to new software systems. Teamwork and collaboration : the ability to work effectively in a team environment, with a willingness to assist and support colleagues as needed. Career Growth and Development At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Sample Representative, you will have access to training and development programs, as well as opportunities to advance within the company. Our goal is to help you build a successful and rewarding career, while contributing to the success of our organization. Work Environment and Company Culture arenaflex is a dynamic and supportive work environment, with a strong focus on teamwork and collaboration. Our company culture values innovation, creativity, and excellence, with a commitment to providing exceptional services and support to our clients. As a member of our team, you will be part of a diverse and inclusive community, with opportunities to contribute to and participate in company-wide initiatives and activities. Compensation and Benefits arenaflex offers a competitive compensation package, with a salary of $18.50 per hour. Additionally, we provide a range of benefits, including opportunities for professional development, a supportive work environment, and a comprehensive benefits package. Our goal is to provide our employees with a rewarding and fulfilling work experience, with opportunities to grow and develop both personally and professionally. Conclusion If you are a motivated and customer-focused individual, with a passion for laboratory operations and client support, we encourage you to apply for this exciting opportunity. As a Customer Service Sample Representative at arenaflex, you will be part of a dynamic and supportive team, with opportunities to contribute to and participate in company-wide initiatives and activities. Apply now to join our team and take the first step towards a rewarding and fulfilling career. Apply for this job