**Experienced Part-time Customer Support Representative – Chat**

**Join arenaflex, a leading provider of innovative solutions for the automotive industry, as we seek a highly motivated and customer-focused Part-time Customer Support Representative – Chat to join our team!** At arenaflex, we're passionate about delivering exceptional customer experiences that drive business results for our clients. As a Part-time Customer Support Representative – Chat, you'll play a critical role in engaging with customers online, providing accurate information about our products and services, and turning conversations into leads that help our clients generate revenue. **About arenaflex** arenaflex is a dynamic and innovative company that's revolutionizing the way automotive dealers connect with customers. Our mission is to empower dealers to succeed in a rapidly changing market by providing cutting-edge solutions that drive sales, service, and customer engagement. We're a relaxed, yet professional and fun environment to work in, where positive and energetic people thrive. **Responsibilities** As a Part-time Customer Support Representative – Chat, your key responsibilities will include: * Managing a wide variety of customer inquiries via online chat, providing accurate and timely responses that meet customer needs * Providing detailed information about our products and services, including features, benefits, and pricing * Narrowing down on appointment information to schedule appointments and ensure seamless customer experiences * Capturing customer contact information for lead generation and client review, ensuring accurate and up-to-date records * Summarizing interactions based on customer needs for client review, providing valuable insights and feedback * Developing and maintaining a knowledge base of our evolving products and services, staying up-to-date on industry trends and developments **Qualifications** To succeed in this role, you'll need: * Previous experience in retail customer service or the automotive industry, although not necessary, is preferred * Intermediate internet and window-based computer skills, with a strong ability to multitask and adapt to change * A positive and professional demeanor, with excellent written and verbal communication skills * The ability to adapt to a quick-paced work environment, with a strong focus on customer satisfaction and service * Strong problem-solving skills, with the ability to think critically and resolve customer issues efficiently **Requirements** To be considered for this role, you'll need to: * Have excellent written and verbal communication skills, with the ability to communicate effectively with customers and colleagues * Be able to adapt to change and enjoy a quick-paced work environment, with a strong focus on customer satisfaction and service * Be available to work 4-hour time blocks daily, with flexible scheduling after completion of training * Attend 5 weeks of training Monday – Friday from 4PM – 8PM, with a minimum of 16+ hours per week commitment * Type at least 35 WPM, with 40 and above preferred * Possess a positive and professional demeanor, with a strong focus on customer satisfaction and service **Benefits** As a Part-time Customer Support Representative – Chat at arenaflex, you'll enjoy a range of benefits, including: * Comprehensive training programs, designed to equip you with the skills and knowledge you need to succeed in this role * Access to our state-of-the-art facility, featuring an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center * Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation * A non-smoking environment, promoting a healthy lifestyle and well-being * A commitment to diversity and inclusion, with a focus on creating a workplace that's welcoming and inclusive for all employees **Why Join arenaflex?** At arenaflex, we're passionate about delivering exceptional customer experiences that drive business results for our clients. We're a dynamic and innovative company that's revolutionizing the way automotive dealers connect with customers. If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we'd love to hear from you! **How to Apply** If you're interested in joining our team as a Part-time Customer Support Representative – Chat, please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job