**Experienced Part-Time Remote Call Center Customer Service Representative – Healthcare Transportation Services**

At arenaflex, we're dedicated to providing exceptional customer service to our health plan partners and their members. As a Part-Time Remote Call Center Customer Service Representative, you'll play a vital role in delivering prompt and courteous support, addressing inquiries about our transportation services, and ensuring the protection of our members' protected health information (PHI). **About arenaflex** arenaflex is a leading provider of innovative healthcare solutions, committed to improving the lives of our members and their families. Our team is passionate about delivering exceptional customer experiences, and we're seeking talented individuals to join our remote call center team. **Job Summary** As a Customer Service Representative (CSR) at arenaflex, you'll be responsible for handling inbound calls from health plan members and representatives, addressing their concerns and inquiries about our transportation services. You'll work closely with our contact center leadership team to ensure that our members receive the highest level of service and support. **Key Responsibilities** * Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan * Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey * Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI) * Escalate transportation and customer service concerns to contact center leadership team * Provide prompt and courteous support to our members, addressing their inquiries and concerns in a professional and empathetic manner * Maintain accurate and up-to-date records of member interactions, including data entry and documentation **Requirements** * Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience * High School degree or equivalent * Must be able to sit for 4 hours or more a day wearing a headset * Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members) * CSR's must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps * Excellent written, communication, and data entry skills * Moderate experience in Microsoft Teams, Outlook, and Word * Must be able to adapt to high and fast-paced call volume **Essential Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build rapport with members and colleagues * Strong problem-solving and critical thinking skills, with the ability to resolve complex issues and concerns * Ability to work in a fast-paced, dynamic environment, with multiple priorities and deadlines * Strong attention to detail, with the ability to maintain accurate and up-to-date records * Ability to work independently, with minimal supervision, and as part of a team * Strong analytical and problem-solving skills, with the ability to identify and resolve issues **Preferred Qualifications** * Bilingual or multilingual skills, with the ability to communicate with members in multiple languages * Experience working in a healthcare or insurance environment * Experience with customer relationship management (CRM) software and systems * Experience with data entry and documentation, including electronic health records (EHRs) **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to: * On-the-job training and development programs, designed to help you build your skills and knowledge * Opportunities for advancement and career growth, within our contact center and across the organization * Access to industry-leading training and development programs, including certification and continuing education opportunities * A collaborative and supportive work environment, with opportunities to learn from and contribute to the success of our team **Work Environment and Company Culture** As a remote call center representative, you'll work from the comfort of your own home, with the flexibility to manage your schedule and work environment. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. **Compensation and Benefits** * Competitive hourly rate of $16.50 per hour * Comprehensive benefits package, including: + 401(k) matching + Dental insurance + Health insurance + Paid time off + Referral program + Vision insurance + Work from home **Shift and Schedule** * Part-time schedule, with shifts ranging between 1pm-6pm Eastern Time * Training schedules will be discussed during the virtual interview, and will be scheduled during the first 4 weeks of employment **Application and Selection Process** If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We'll review your application and contact you to schedule a virtual interview. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are proud to be an employer of choice for individuals with disabilities. **Background Check and Sponsorship** As a condition of employment, you'll be required to undergo a background check, in accordance with laws and regulations. You'll also be required to provide documentation of your eligibility to work in the United States, and may be required to sponsor your employment visa status (e.g. H-1B visa status) in the future. **Apply Now** If you're ready to join our team and start delivering exceptional customer service, please apply now. We look forward to hearing from you! Apply for this job