**Experienced Patient Care Advocate – Work From Home Opportunity to Revolutionize Healthcare**

At arenaflex, we're on a mission to transform healthcare by making it more affordable, personalized, and focused on helping the whole person achieve better health outcomes. We're seeking a dedicated and compassionate Patient Care Advocate to join our team of industry leaders. As a Patient Care Advocate, you'll be at the forefront of patient care, providing exceptional customer service and support to our clients. **About arenaflex** arenaflex is a pioneering organization in the healthcare industry, committed to delivering innovative solutions that put patients first. Our team of experts is passionate about creating a more personalized and effective healthcare system, and we're looking for like-minded individuals to join us on this journey. **The Role of a Patient Care Advocate** As a Patient Care Advocate, you'll play a critical role in helping patients navigate their pharmacy benefits and addressing their concerns with empathy and expertise. You'll be responsible for: * Responding to phone inquiries from patients and addressing their questions and concerns with care and attention to detail * Helping patients understand their pharmacy benefits and providing guidance on how to access the care they need * Documenting patient interactions in real-time to ensure accurate and timely communication * Identifying and addressing patient concerns, and escalating issues as necessary * Collaborating with our team to provide comprehensive support to patients and ensure their needs are met **Key Responsibilities** * Help patients understand their pharmacy benefits and provide guidance on how to access the care they need * Respond to phone inquiries from patients and address their questions and concerns with care and attention to detail * Document patient interactions in real-time to ensure accurate and timely communication * Identify and address patient concerns, and escalate issues as necessary * Collaborate with our team to provide comprehensive support to patients and ensure their needs are met * Stay up-to-date on industry developments and best practices to provide the highest level of care to patients **What We're Looking For** * High School Diploma or GED required * College degree or Junior College degree with a healthcare focus preferred * 1 year of relevant customer care experience * Intermediate to Advanced PC knowledge * Ability to navigate multiple screens and systems * Excellent communication skills (verbal and written) * Flexibility to work specified shifts and extended hours as necessary **What Sets You Apart** * College or Junior College education with a healthcare focus * Medical Terminology training * Pharmacy or Benefits training **What We Offer** * Full-time employment with arenaflex * Opportunity to work from home and enjoy a flexible schedule * Competitive compensation and benefits package * Ongoing training and development opportunities to enhance your skills and knowledge * Collaborative and supportive team environment * Chance to make a meaningful impact in the lives of patients and contribute to the transformation of healthcare **Work Environment and Company Culture** At arenaflex, we value diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees. We believe in fostering a culture of collaboration, innovation, and continuous learning, and we're committed to providing our employees with the resources and support they need to succeed. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes: * Comprehensive health insurance * 401(k) retirement plan * Paid time off and holidays * Flexible work arrangements * Professional development opportunities * Recognition and rewards for outstanding performance **How to Apply** If you're passionate about healthcare and committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! **Note:** Candidates must live in an approved county (Brevard, Broward- FL, Sumter, Jefferson, Rockdale, Fulton, Douglas- GA, Miami- OH, Tarrant, Dallas, Harris- TX) to be considered for this role. Apply for this job