**Junior Tech Support Specialist (24/7 Live-Chat Team) at arenaflex**

**Join arenaflex, a pioneering force in mobile and online banking technology, as we seek a talented Junior Tech Support Specialist to join our 24/7 live-chat team.** In this exciting role, you will be part of a dynamic team that provides top-notch technical support to clients' mobile and online banking solutions. As a Junior Tech Support Specialist, you will work directly with our clients, support end-users with technical questions about our products, and collaborate with a technical team remotely. This is an excellent opportunity for an entry-level professional to kick-start their career in the tech industry. **About arenaflex** arenaflex is a leading provider of innovative mobile and online banking technology solutions. Our mission is to empower financial institutions to deliver exceptional customer experiences through cutting-edge technology. With a strong focus on innovation, collaboration, and customer satisfaction, we strive to be the go-to partner for banks and financial institutions seeking to enhance their digital presence. **The Role** As a Junior Tech Support Specialist, you will be responsible for providing exceptional technical support to our clients and end-users through our 24/7 live-chat service. You will work closely with our technical team, software technicians, and developers to troubleshoot and resolve technical issues encountered during client support projects. Your primary responsibilities will include: * **In-depth understanding of our banking software and apps**: You will be expected to have a thorough understanding of our mobile and online banking products, including their features, functionality, and technical specifications. * **Coordinating with technical teams**: You will work closely with software technicians, technical support, and developers to investigate and diagnose technical issues, and to implement solutions. * **Troubleshooting and issue resolution**: You will be responsible for examining technical logs to identify and resolve technical issues encountered during client support projects. * **Communication and customer service**: You will handle technical processes and be able to explain them to less-technical people, ensuring that our clients and end-users receive exceptional support and service. **Requirements** To be successful in this role, you will need to possess the following qualifications and skills: * **Excellent written and spoken English**: You will be expected to communicate effectively with our clients and end-users through our live-chat service. * **Ability to establish good working relationships with customers**: You will need to build trust and rapport with our clients and end-users to provide exceptional support and service. * **Solid troubleshooting ability**: You will be responsible for identifying and resolving technical issues, and for implementing solutions. * **Ability to learn technical skills quickly**: You will need to be able to learn and understand our mobile and online banking products, as well as technical processes and procedures. * **In-depth learning and understanding of our mobile and online banking products**: You will be expected to have a thorough understanding of our products, including their features, functionality, and technical specifications. * **Coordination with developers**: You will work closely with developers to investigate and diagnose technical issues, and to implement solutions. * **Ability to manage a dynamic workload with many concurrent tasks**: You will need to be able to prioritize tasks, manage your time effectively, and meet deadlines. * **Managing, monitoring, and improving the quality of the tech support process**: You will be responsible for ensuring that our tech support process is efficient, effective, and meets the needs of our clients and end-users. **As a Plus** While not essential, the following skills and experiences would be highly desirable: * **Experience in banking live-chat**: You will have a strong understanding of the banking industry and live-chat support processes. * **Experience in technical support**: You will have a solid understanding of technical processes and procedures, and be able to troubleshoot and resolve technical issues. * **Experience with Dialogflow**: You will have experience with Dialogflow, a popular platform for building conversational interfaces. * **Experience with various mobile phone platforms**: You will have experience with iOS and Android, and be able to troubleshoot and resolve technical issues related to these platforms. * **Project management experience**: You will have experience managing projects, prioritizing tasks, and meeting deadlines. * **Working directly with US-based customers**: You will have experience communicating with US-based customers, and be able to understand their needs and preferences. * **Knowledge of US banking systems**: You will have a strong understanding of US banking systems, including their features, functionality, and technical specifications. **Our Benefits** As a Junior Tech Support Specialist at arenaflex, you will enjoy the following benefits: * **Fully remote work**: You will be able to work from the comfort of your own home, or from anywhere in the world. * **Long-term employment**: We offer long-term employment opportunities, with a focus on career growth and development. * **Competitive salary**: You will receive a competitive salary, commensurate with your experience and qualifications. * **Community of practice**: You will be part of a community of practice, where you can share knowledge, ideas, and best practices with your colleagues. * **Regular knowledge sharing**: You will have the opportunity to participate in regular knowledge sharing sessions, where you can learn from your colleagues and share your own expertise. * **Internet compensation**: You will receive a monthly internet compensation of $50. * **Friendly and easy-going international team**: You will be part of a friendly and easy-going international team, where you can build relationships and collaborate with colleagues from around the world. **How to Apply** If you are a motivated and talented individual who is passionate about providing exceptional technical support, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website] to learn more about our company culture, values, and benefits. To apply, please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you! Apply for this job