**Experienced Patient Customer Service Representative – Remote Work Opportunity**

At arenaflex, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! arenaflex's Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then arenaflex is the place for you! **Responsibilities:** * Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers, providing exceptional service and resolving issues efficiently. * Initiate payment plans for patients with outstanding balances, ensuring timely and effective communication. * Routinely utilize multiple resources to resolve patient inquiries while on the phone, demonstrating a proactive and solution-oriented approach. * Maintain performance goals, consistently meeting or exceeding targets in a fast-paced environment. * Ability to become proficient with processes after completing a structured training program, embracing ongoing learning and development. **Knowledge, Skills, and Abilities:** * Ability to work and learn in a fast-paced environment, adapting to changing priorities and deadlines. * Attention to detail, ensuring accuracy and precision in all interactions and tasks. * Perform successfully in a team environment, collaborating with colleagues to achieve shared goals. * Excellent organization skills, prioritizing tasks and managing time effectively. * Proficiency navigating multiple computer screens and applications, leveraging technology to enhance productivity. * Alpha-Numeric data entry proficiency, accurately and efficiently processing patient information. * Excellent communication skills, effectively conveying information and resolving issues with patients, doctors, and insurance carriers. **Requirements:** * High School Diploma or equivalent, demonstrating a strong foundation in communication and problem-solving skills. * REMOTE WORK: + Dedicated work-from-home space, ensuring a distraction-free and productive environment. + Ability to manage time and tasks independently, maintaining productivity and meeting performance goals. + Previous medical and/or call center experience a plus, highlighting a strong understanding of patient billing and customer service principles. **Technical Requirements:** * Internet download speed of at least 50 megabytes per second, ensuring reliable and high-speed connectivity. * No satellite internet, utilizing a stable and secure connection. * Ability to connect equipment to router/modem with Ethernet cord, adhering to arenaflex's technical requirements. **Why Join arenaflex as a Customer Service Support Representative?** * Work from home opportunity, enjoying the flexibility and comfort of a remote work environment. * Quarterly variable bonus potential, recognizing and rewarding exceptional performance. * Generous paid time off, allowing for relaxation and rejuvenation. * Medical, Vision, and Dental Insurance Options, ensuring comprehensive coverage for you and your loved ones. * Flexible Spending Accounts, providing tax-advantaged savings for healthcare and dependent care expenses. * 401(k) and Employee Stock Purchase plans, promoting long-term financial security and growth. * No Charge Lab Testing, offering convenient and cost-effective access to healthcare services. * Fitness Reimbursement Program, supporting your physical and mental well-being. * And many more incentives, recognizing and rewarding your hard work and dedication! **Pay Range:** $15.25-$21.00 or State/Local minimum wage, if higher, ensuring a competitive and equitable compensation package. **Application Window:** The application window closes on 12/6/2024, so don't wait – apply today and take the first step towards a rewarding career at arenaflex! **Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including: * Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. **arenaflex is an Equal Opportunity Employer:** arenaflex is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual. We do not discriminate based upon: * Race * Religion * Color * National origin * Gender (including pregnancy or other medical conditions/needs) * Family or parental status * Marital, civil union, or domestic partnership status * Sexual orientation * Gender identity * Gender expression * Personal appearance * Age * Veteran status * Disability * Genetic information * Or any other legally protected characteristic. **Accessibility and Accommodations:** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility. **Privacy Statement:** For more information about how we collect and store your personal data, please see our Privacy Statement. Apply Job! Apply for this job