**Experienced Pharmacy Customer Service Associate – Remote Data Entry Position at arenaflex**

**Job Summary:** arenaflex is seeking an experienced and customer-focused Pharmacy Customer Service Associate to join our remote team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, processing transactions, and supporting our pharmacy operations. If you have a passion for delivering outstanding customer service, working in a fast-paced environment, and are looking for a remote opportunity, we encourage you to apply for this exciting role. **Job Description:** **About arenaflex:** arenaflex is a leading healthcare company dedicated to providing innovative solutions and exceptional customer experiences. Our mission is to improve the lives of our customers and patients by delivering high-quality products and services. We are committed to creating a positive and inclusive work environment that fosters growth, learning, and teamwork. **Key Responsibilities:** * Provides exceptional customer experiences by greeting customers, answering questions, and resolving issues in a timely and professional manner. * Registers transactions on assigned sales register, collects cash, and disburses change as needed; processes voids, returns, delays, discounts, and trades as required. * Maintains a clean and organized workspace, takes stock, and keeps records up-to-date. * Performs tasks as assigned by the Pharmacy Director, Staff Pharmacist, and Senior Supervisor, including using pharmacy systems to enter patient and medication data, ensuring data accuracy, filling prescriptions by retrieving, counting, and pouring medication, confirming medication accuracy, and checking for potential interactions. * Reports prescription errors to the pharmacist on duty and adheres to organization policies and procedures regarding prescription errors and the Quality Improvement Program. * Handles calls that do not require individual attention from the pharmacist, including those to doctors. * Processes (revises and resubmits) manual claims for external program prescription services in a timely and efficient manner, and performs other administrative tasks as assigned by the Pharmacy Director. * Supports the Pharmacy Division on stock management activities, such as ordering, unloading, checking, and storing shipments of medications. * Maintains knowledge of organization resource security methods and records claims for distribution center overages (stock received, but not charged), deficiencies (stock charged, but not received), order errors, or damaged products, including Rx medications. * Ensures compliance with state and local regulations regarding controlled substances (e.g., cocktails and tobacco products). * Builds and maintains displays, including promotional, seasonal, and special designs, and deal stock; completes resets and corrections as directed. * Assists with the division of food items (e.g., raw foods from pre-cooked) and product placement as determined by strategies/methods (e.g., raw and frozen meats on bottom shelves). * Has working knowledge of store systems and store equipment. * Provides customer support in the photo area, including digital identification photo service, banner print, and creative machine, and the sale of special photo items. * Takes on web pickup responsibilities (screens orders in Picture Care, handles requests (pick items), and delivers requests to customers as they arrive at the store). * Assists with outside and inside maintenance by ensuring a clean, neat, and well-organized store environment and appearance. * Adheres to all organization policies and procedures; maintains respectful relationships with colleagues. * Completes special tasks and other assignments as directed. **Essential Qualifications:** * Bachelor's degree required. * Must be conversant in reading, writing, and communicating in English (except in Puerto Rico). * Willingness to work an adaptable schedule, including nights and weekend hours. * Ability to work in a fast-paced environment and multitask effectively. * Strong customer service skills and a passion for delivering exceptional customer experiences. * Basic computer skills and knowledge of store systems and equipment. **Preferred Qualifications:** * Six months of experience in a retail environment. * Previous work experience with arenaflex. * Strong numerical skills to accurately fill prescriptions, including counting, measuring, and weighing medications. * Proficiency in using store systems and equipment. * Knowledge of store stock control. * PTCB certification. **Skills and Competencies:** * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work independently and as part of a team. * Strong attention to detail and accuracy. * Ability to adapt to changing priorities and deadlines. * Strong customer service skills and a passion for delivering exceptional customer experiences. * Basic computer skills and knowledge of store systems and equipment. **Career Growth Opportunities and Learning Benefits:** * arenaflex offers a comprehensive training program to help you develop your skills and knowledge. * Opportunities for career advancement and professional growth. * Access to ongoing training and development programs to stay up-to-date with the latest industry trends and best practices. * Collaborative and supportive work environment that fosters growth, learning, and teamwork. **Work Environment and Company Culture:** * arenaflex is committed to creating a positive and inclusive work environment that fosters growth, learning, and teamwork. * Our company culture values diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and respectful to all employees. * We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. * arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. **Compensation, Perks, and Benefits:** * Competitive hourly rate of $25/hour. * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. * Opportunities for career advancement and professional growth. * Access to ongoing training and development programs to stay up-to-date with the latest industry trends and best practices. * Collaborative and supportive work environment that fosters growth, learning, and teamwork. **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job