Experienced Polish-Speaking Customer Service Representative – Blockchain and Cryptocurrency Industry

Are you passionate about delivering exceptional customer experiences and navigating the ever-evolving world of blockchain and cryptocurrency? Do you possess excellent communication skills, a strong problem-solving attitude, and a willingness to learn in a fast-paced environment? If so, we invite you to join blithequark's Customer Service team as a Polish-speaking Customer Service Representative. At blithequark, we are a leading global blockchain ecosystem that empowers individuals and businesses to thrive in the digital age. Our mission is to create an inclusive financial ecosystem that advances the freedom of money and improves financial access for people worldwide. As a Customer Service Representative, you will play a vital role in shaping our users' experiences, ensuring their satisfaction, and fostering a culture of excellence within our organization. About blithequark blithequark is a pioneering force in the blockchain and cryptocurrency industry, with a presence in over 100 countries and a user base of over 280 million people. Our commitment to innovation, security, and user-centricity has earned us a reputation as a trusted and reliable partner in the digital asset space. We offer a diverse range of products and services, from trading and finance to education, research, payments, and institutional services. Join Our Customer Service Team As a Polish-speaking Customer Service Representative, you will be part of a dynamic team that is dedicated to delivering exceptional support to our users. Your primary responsibilities will include: * Handling high volumes of live chat and phone calls with a focus on providing accurate, valid, and comprehensive information to customers * Identifying and evaluating customers' needs to deliver satisfaction and resolve issues efficiently * Managing complaints, providing proper solutions and options within time limits, and following up to secure resolution * Following communication procedures, guidelines, and policies to ensure consistency and quality * Going the extra mile to engage customers and build strong relationships Requirements and Qualifications To succeed in this role, you will need to possess the following qualifications and skills: * Bachelor's degree or above * Proficiency in both Polish and English to effectively communicate with stakeholders * Minimum 1 year of experience in customer service, preferably in the finance or e-commerce industry * High level of honesty and integrity, with a proactive and meticulous approach to work * Strong sense of responsibility and teamwork spirit * Ability to work under pressure, with strong communication skills and a willingness to adapt to changing situations * Willingness to work under different work shifts, including night shifts Why Join blithequark? By joining our team, you will have the opportunity to: * Shape the future with the world's leading blockchain ecosystem * Collaborate with world-class talent in a user-centric global organization with a flat structure * Tackle unique, fast-paced projects with autonomy in an innovative environment * Thrive in a results-driven workplace with opportunities for career growth and continuous learning * Enjoy a competitive salary and company benefits * Work from home arrangement (subject to business team requirements) Our Commitment to Diversity and Inclusion At blithequark, we believe that having a diverse workforce is fundamental to our success. We are committed to being an equal opportunity employer and strive to create an inclusive environment that values and respects the contributions of all employees. If you are a motivated and customer-focused individual with a passion for the blockchain and cryptocurrency industry, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to hearing from you! Note: By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice. Originally posted on Himalayas.