**Experienced Product Manager – Retention, Customer Experience & Engagement at arenaflex**

At arenaflex, we're revolutionizing the way people interact with smart home devices, and we're looking for a talented Product Manager to drive retention communication strategies and be a connection point between Product, Business Intelligence, Hardware, and Data Science teams. As a Product Manager on our Customer Experience & Engagement team, you'll have the opportunity to develop and execute data-driven retention initiatives to support arenaflex's goals around device health, subscription retention, and user engagement. **About arenaflex** arenaflex is a leading provider of innovative smart home solutions, dedicated to delivering exceptional customer experiences. Our team is passionate about creating products that make a real difference in people's lives, and we're committed to building a diverse and inclusive workplace where everyone can thrive. With a focus on customer-centricity, we're constantly finding new ways to engage and retain our growing customer base. **Key Responsibilities** As a Product Manager on our Customer Experience & Engagement team, you'll be responsible for: * Developing and executing data-driven retention initiatives to support arenaflex's goals around device health, subscription retention, and user engagement * Managing audience-specific messaging and communication strategies across email, push notifications, in-app messaging, and SMS to drive device, subscription, and user retention * Collaborating cross-functionally with Product, Business Intelligence, Hardware, and Data Science teams to understand product usage, customer behaviors, and pain points impacting retention * Leveraging data and customer insights to identify opportunities and act as the voice of the customer to propose communications that improve the arenaflex customer experience * Testing, tracking, and measuring the impact of retention initiatives on key metrics like device health, subscription renewals, and user engagement * Communicating campaign performance and recommendations to leadership to inform future retention strategies * Staying up-to-date on industry trends and best practices in customer retention to continuously improve arenaflex's approach **A Day in the Life** As a Product Manager on our Customer Experience & Engagement team, every day will bring new opportunities to impact arenaflex's customers and drive retention. You may start your day reviewing customer feedback and product usage data to identify friction points, then collaborate with the product team to develop an email campaign to reengage lapsed users. In the afternoon, you might present retention metrics and campaign results to leadership, while also planning for an upcoming product launch that requires a comprehensive retention strategy across multiple touchpoints. The variety of projects and ability to directly influence customer loyalty is what makes this role so exciting. **About the Team** Our Customer Experience & Engagement team is a dynamic group of marketing, product, creative, and analytical experts united by a passion for delivering exceptional customer experiences. Whether recommending new smart home solutions or ensuring current devices remain online and performing well, the CxE team is constantly finding ways to engage and retain arenaflex's growing customer base. **Basic Qualifications** * 5+ years of product or program management, product marketing, business development, or technology experience * Bachelor's degree or equivalent * Experience owning/driving roadmap strategy and definition * Experience with end-to-end product delivery * Experience with feature delivery and tradeoffs of a product * Experience as a product manager or owner * Experience owning technology products **Preferred Qualifications** * Experience in influencing senior leadership through data-driven insights * Experience working across functional teams and senior stakeholders **What We Offer** * Competitive salary: $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market * Equity, sign-on payments, and other forms of compensation as part of a total compensation package * Full range of medical, financial, and/or other benefits * Opportunity to work with a leading provider of innovative smart home solutions * Collaborative and dynamic work environment * Professional development opportunities to help you grow in your career **How to Apply** If you're passionate about delivering exceptional customer experiences and driving retention, we want to hear from you! Please apply via our internal or external career site. We can't wait to meet our next team member! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit [insert link]. Apply for this job