Experienced Remote Call Center Customer Service Representative – Delivering Empathy and Support to Those Affected by Negligence

Welcome to arenaflex At arenaflex, we are dedicated to making a positive impact on the lives of Americans who have been affected by the harmful side effects of certain medications, medical products, consumer products, and toxins. Since our inception in 2015, our mission has been to provide hope and support to those who have personally suffered or lost a loved one due to negligence. We are a company built on the principles of empathy, education, and advocacy, and we are seeking a compassionate and skilled Remote Call Center Customer Service Representative to join our team. Job Overview As a Remote Call Center Customer Service Representative at arenaflex, you will play a vital role in connecting with individuals who have expressed interest in learning more about their potential eligibility for compensation. You will be responsible for handling a high volume of calls, providing exceptional customer service, and navigating our proprietary customer relationship database (CRM) and phone software (VICI) with ease. If you are a motivated and results-driven individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Key Responsibilities Connect with individuals who have filled out a form to determine their potential eligibility for compensation, using an automated dialer to manage a high volume of calls Speak with 40-50 callers per day, with 1-5 callers potentially qualifying for compensation, and provide empathetic support and guidance throughout the process Multitask with ease, listening to callers, answering questions, and viewing multiple windows on your computer screen Achieve or exceed monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals Utilize phone software (VICI) and our proprietary CRM accurately and efficiently, following scripts and guidelines as provided Participate in training and other learning opportunities to expand your knowledge of the position and stay up-to-date on industry developments Adhere to all company policies and procedures, ensuring compliance and maintaining the highest standards of customer service Assist with other projects as needed, demonstrating your flexibility and willingness to contribute to the team's success Troubleshoot and problem-solve basic IT issues, using your technical skills to resolve any challenges that may arise Ideal Candidate To succeed in this role, you should possess excellent verbal and written communication skills, as well as strong interpersonal and customer service skills. You should be competitive, motivated, and results-driven, with a passion for working in a fast-paced call center environment. If you are a team player who is also comfortable working independently, with a strong background in sales-focused customer service, we encourage you to apply. Requirements Reside in the State of Florida or New Jersey Have a quiet, distraction-free space to work, with a reliable hardwired desktop or laptop PC (8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU) Have high-speed internet (50Mbps with 100MBps upload minimum) and a reliable noise-cancellation headset (wired via USB) Have a strong background in call center environment and sales-focused customer service, with 2+ years of phone sales/customer service experience Be able to work 40+ hours per week, with a full-time schedule of 40 hours per week, Monday-Thursday 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern, and Friday 8:30 AM to 4:30 PM Eastern What We Offer At arenaflex, we are committed to providing our employees with a comprehensive benefits package, including: Health insurance, vision, and dental coverage Paid holidays and paid time off (PTO) Eligibility for overtime outside of the training period A competitive salary range starting at $17.31/hour, with commissions and bonuses, and total compensation up to $33.00+/hour ($70,000+) Career Growth and Development At arenaflex, we are dedicated to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including: Comprehensive training program to ensure your success in the role Ongoing coaching and feedback to help you achieve your goals Opportunities for advancement and career growth within the company Work Environment and Company Culture At arenaflex, we pride ourselves on our positive and supportive work environment. We are a team-oriented company that values collaboration, empathy, and respect. Our company culture is built on the principles of: Empathy and compassion for our customers and each other Excellence in customer service and sales Integrity and transparency in all our interactions Teamwork and collaboration to achieve our goals Conclusion If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to making a positive impact on the lives of others, and we believe that you can be an integral part of our team. With a competitive salary range, comprehensive benefits package, and opportunities for career growth and development, this is an opportunity you won't want to miss. Apply today to join our team and start making a difference in the lives of others. Apply for this job