Experienced Remote Call Center Customer Service Representative – Medicaid Member Support Specialist for arenaflex

Welcome to arenaflex: A Leader in Delivering Exceptional Customer Experiences arenaflex is a renowned organization dedicated to providing mission-critical services and solutions to Fortune 100 companies and over 500 governments. We are committed to creating exceptional outcomes for our clients and the millions of people who count on them. As a Remote Call Center Customer Service Representative, you will play a vital role in delivering top-notch support to Medicaid members, making a real difference in their lives. Our culture values individuality, and we strive to create an environment where every associate feels noticed, valued, and empowered to thrive. About the Role: Remote Call Center Customer Service Representative – Medicaid Member Support Specialist We are seeking a highly skilled and compassionate Remote Call Center Customer Service Representative to join our team. As a Medicaid Member Support Specialist, you will serve as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. Your primary responsibility will be to provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, addressing their concerns, and providing accurate and objective information about the program. Key Responsibilities: Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles Accurately document enrollment requests and status changes Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone Maintain technical and program policy proficiency in the Iowa Medicaid rules/guidelines and other related program policies Provide clear, complete, accurate, and objective information based on a full understanding of program requirements Requirements and Qualifications To be successful in this role, you should possess a basic understanding of a call center environment in a customer service role and quality monitoring processes. You should be able to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. A high school diploma or GED is required, and a background check will be conducted as part of the hiring process. You must reside within 1 hour driving distance from Des Moines, IA, and have reliable internet access. Essential Skills and Competencies: Excellent customer service skills Excellent phone etiquette skills Ability to problem-solve through analysis and ongoing feedback Achieve results through knowledge, empathy, and commitment Ability to work with people of diverse backgrounds Excellent typing and grammar skills Ability to navigate a computer and understand/utilize policy Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our associates. As a Remote Call Center Customer Service Representative, you will have access to paid training, which will equip you with the skills and knowledge necessary to excel in your role. Our training program is designed to help you succeed, and we offer a range of career growth opportunities to help you advance in your career. You will also have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. Work Environment and Company Culture arenaflex is dedicated to creating a positive, employee-friendly culture that values diversity, equity, and inclusion. We believe in fostering an environment where every associate feels valued, respected, and empowered to contribute their best work. As a Remote Call Center Customer Service Representative, you will be part of a dynamic team that is committed to making a difference in the lives of our customers. Compensation, Perks, and Benefits We offer a competitive hourly rate of $18.00, paid bi-weekly, as well as a range of benefits, including full benefits options, paid training, and a perk spot employee discount program. You will also have access to a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. Conclusion If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Remote Call Center Customer Service Representative – Medicaid Member Support Specialist at arenaflex, you will have the chance to make a real difference in the lives of our customers, while also growing and developing your career. Don't miss out on this opportunity to join a dynamic team of professionals who are dedicated to excellence and customer satisfaction. Apply now to start your journey with arenaflex! Equal Employment Opportunity arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Reasonable Accommodation People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through our accommodation form. We are committed to providing equal employment opportunities to all individuals, regardless of their abilities. Apply for this job