Experienced Remote Customer Service Representative - Airline Ticketing and Gate Agent at arenaflex

Introduction to arenaflex arenaflex is a leading player in the aviation industry, committed to providing exceptional customer experiences and ensuring the safe and timely transportation of cargo and passengers. As a remote customer service representative and ticket/gate agent, you will play a vital role in delivering top-notch service to our customers, guiding them through the ticketing and baggage check-in process, and providing support throughout their journey. Job Overview and Key Responsibilities In this entry-level position, you will be the first point of contact for our customers, greeting them, assisting with their travel needs, and ensuring a seamless experience from check-in to boarding. Your responsibilities will include: Owning the check-in process, boarding process, and seat availability, including making gate announcements and verifying customers have the necessary travel documentation Tagging and lifting baggage from scales to conveyor belts, with some luggage weighing up to 70 pounds Operating loading bridges and ensuring the safe and efficient movement of passengers and cargo Opening, closing, and securing aircraft doors, as well as escorting unaccompanied minors and disabled passengers throughout the airport Providing exceptional customer service, responding to customer inquiries, and resolving issues in a professional and courteous manner Scheduling and Work Environment Scheduling is based on operational needs, with shifts ranging from early morning to overnight. You can expect to work between 20 and 40 hours per week, depending on your seniority and the station's flight schedule. As a remote customer service representative, you will have the flexibility to work from home, but you must be available to work a variety of shifts, including weekends and holidays. Benefits and Perks At arenaflex, we prioritize the well-being and success of our employees, offering a comprehensive range of benefits and perks, including: Competitive salary and industry-leading profit-sharing program 401(k) with generous company contributions of up to 9% Paid time off, including vacation, holidays, paid personal time, maternity and parental leave Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life benefits Family care assistance, including fertility assistance, surrogacy and adoption assistance, lactation assistance, backed backup care, and programs supporting loved ones at all stages Holistic wellbeing programs to support physical, emotional, social, and financial health Domestic and international space-available flight privileges for employees and eligible family members Worldwide partnerships to engage in community service and innovative goals created to promote sustainability and reduce our carbon footprint Recognition rewards and awards through the Unstoppable Together platform Business Resource Groups to connect employees with shared interests and promote inclusion, provide perspective, and help implement strategies Access to over 500 discounts, location-based savings, and voluntary benefits through arenaflex perks Minimum Qualifications To succeed in this role, you will need: A high school diploma, GED, or high school equivalency To be at least 18 years of age and have authorization to work in the United States Proficiency in English, with strong verbal and written communication skills using appropriate grammar, tone, and pronunciation Basic digital literacy and the ability to pass a physical ability test (PAT) To consistently prioritize safety and security of self, others, and personal data To embrace diversity, thinking, and styles, with a strong commitment to providing exceptional customer service Preferred Qualifications While not required, the following qualifications are preferred: Previous experience in customer service, airline operations, or a related field Knowledge of airline systems and procedures, including ticketing and baggage handling Ability to work in a fast-paced environment, with a strong focus on safety and security Excellent problem-solving and conflict resolution skills, with the ability to remain calm under pressure Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees, offering a range of training programs, mentorship opportunities, and career advancement possibilities. As a remote customer service representative and ticket/gate agent, you will have the opportunity to develop your skills and knowledge, with potential career paths in areas such as: Airline operations and management Customer service and relations Marketing and sales Human resources and training Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace, with a strong focus on diversity, equity, and inclusion. We prioritize the well-being and success of our employees, offering a range of programs and initiatives to support physical, emotional, and financial health. Our company culture is built on a shared commitment to our values, including care, integrity, resilience, servant leadership, and teamwork. Compensation, Perks, and Benefits As a remote customer service representative and ticket/gate agent at arenaflex, you can expect a competitive salary of $31 per hour, as well as a range of benefits and perks, including those listed above. We offer a comprehensive compensation package, designed to recognize and reward your contributions to our team. Conclusion If you are a motivated and customer-focused individual, with a passion for the aviation industry, we encourage you to apply for this exciting opportunity at arenaflex. As a remote customer service representative and ticket/gate agent, you will play a vital role in delivering exceptional customer experiences, while developing your skills and knowledge in a dynamic and inclusive workplace. Join our team today and take the first step towards a rewarding and challenging career in the aviation industry! Apply for this job