Experienced Remote Customer Service Representative – Delivering Exceptional Health Insurance Support and Guidance to Diverse Customer Base

Welcome to arenaflex: Empowering Health Insurance Excellence It's an exciting time to join arenaflex, a pioneering force in the health insurance industry, as we continue to grow, adapt, and thrive. Despite the challenges faced by our communities and country, arenaflex remains committed to building a positive, motivating work environment that fosters collaboration and support among our remote teams. Our vision is clear: to make finding and enrolling in health insurance simple, accessible, and user-friendly. As a Remote Customer Service Representative, you will play a vital role in delivering an exceptional customer experience, helping to demystify the process of finding and enrolling in health insurance, and making a tangible difference in the lives of our customers. About arenaflex arenaflex boasts the largest state-based marketplace footprint, empowering millions of consumers across the country to make informed health plan decisions through our consumer-friendly interface and decision support tools. We build and operate award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers, providing eligibility determination, plan selection, and enrollment technology for state agencies. Our innovative agent marketing and call center tools and services further enhance our mission to simplify health insurance. Job Overview We are seeking highly motivated, dedicated, and self-driven individuals to join our team of Remote Customer Service Representatives. As a full-time, seasonal representative, you will be responsible for providing exceptional customer support, managing customer accounts, and offering technical assistance. Your role will involve inbound and outbound calls, online chat inquiries, application data entry, and interpreting and following defined procedures and policies. If you are passionate about delivering outstanding customer experiences and are comfortable working in a fast-paced, dynamic environment, we encourage you to apply. Key Responsibilities: Deliver the highest level of customer service experience consistently, ensuring customer satisfaction and loyalty Manage customer accounts, providing technical support and resolving issues in a timely and professional manner Handle inbound and outbound calls, responding to customer inquiries and concerns with empathy and understanding Process application data entry, ensuring accuracy and attention to detail Respond to online chat inquiries, providing prompt and helpful support Interpret and follow defined procedures and policies, adhering to regulated guidelines for communications via all channels Demonstrate creative problem-solving skills, flexibility, and adaptability in a rapidly changing environment Effectively manage time and tasks, prioritizing multiple responsibilities and meeting performance goals Essential Qualifications: 18 years of age or older Minimum Internet Speed of 35 mb/s, with a dedicated, private, and secure workspace Personal laptop or desktop computer required for the training period Commit to full attendance during the 3-week training period Complete a background check and health screening Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required (note: mobile internet service providers and satellite internet are not compatible) Moderate to advanced computer skills, with a high level of comfort learning new technology High level of professionalism, excellent verbal and written communication skills, and a self-motivated, success-driven approach Preferred Qualifications: Previous experience in customer support or technical support role Previous experience with Group and/or Individual health insurance, or the Affordable Care Act Previous experience in a Call Center environment Familiarity with CRM systems and practices Spanish Bilingual skills, a plus What We Offer At arenaflex, we are committed to supporting the growth and development of our team members. We offer: Paid training, with extensive self-study, training, and testing opportunities Full-time, seasonal temp-to-permanent roles, with performance and attendance-based incentives The convenience of working from home, with a collaborative and supportive team environment 401K Match, Individual Coverage HRA (ICHRA), and paid time off (PTO) Career Growth Opportunities arenaflex is dedicated to fostering a culture of continuous learning and growth. As a Remote Customer Service Representative, you will have access to ongoing training and development opportunities, enabling you to enhance your skills, expand your knowledge, and advance your career. Our team is passionate about empowering each other to succeed, and we encourage innovation, creativity, and experimentation. Work Environment and Company Culture At arenaflex, we prioritize building a positive, inclusive work environment that values diversity, equity, and inclusion. Our remote teams are connected by a shared vision and a commitment to delivering exceptional customer experiences. We believe in recognizing and rewarding outstanding performance, providing opportunities for growth and development, and fostering a sense of community and belonging among our team members. Compensation, Perks, and Benefits We offer a competitive compensation package, with a base pay of $14.50 per hour and an enhanced rate of $16.00 per hour contingent on weekly attendance and performance. Spanish Bilingual representatives are eligible for a base pay of $15.50 per hour and an enhanced rate of $17.00 per hour. Our benefits package includes paid training, 401K Match, Individual Coverage HRA (ICHRA), and paid time off (PTO), among other perks. Conclusion If you are a motivated, customer-focused individual with a passion for delivering exceptional support and guidance, we encourage you to apply for the Remote Customer Service Representative role at arenaflex. Join our team of dedicated professionals and be part of a dynamic, growth-oriented organization that is shaping the future of health insurance. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job