**Experienced Remote Customer Service Representative – Health Insurance Enrollment Support**

At arenaflex, we're revolutionizing the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll be a vital part of our elite team, delivering an exceptional customer experience and helping us achieve our mission to make health insurance simple. With a strong commitment to building a motivating and positive work environment, despite working remotely, we're seeking reliable, dedicated, and self-driven individuals to join our team. **About arenaflex** arenaflex is a leading provider of cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. Our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. With the largest state-based marketplace footprint, we're committed to innovation and excellence in the health insurance industry. Our vision is to make finding and enrolling in health insurance simple, and we're looking for talented individuals to help us achieve this goal. **Key Responsibilities** As a Remote Customer Service Representative, you'll be responsible for: * Delivering the highest level of customer service experience consistently * Managing customer accounts and providing technical support * Application Data Entry * Online chat inquiries as assigned * Interpreting and following defined procedures and policies * Creative problem-solving skills * Flexibility and adaptability to changing projects and updates * Time and task management (multitasking and task prioritization) * Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams * Adhering to regulated guidelines for communications via all channels **Essential Qualifications** * Moderate to Advanced computer skills * High level of comfort learning new technology * High level of professionalism * Excellent verbal and written communication skills * Comfortable working from home * Self-motivated and success-driven **Preferred Experience** * Previous experience in customer support or technical support role * Previous experience with Group and/or Individual health insurance, or the Affordable Care Act * Previous experience in a Call Center * Familiarity with CRM systems and practices * Spanish Bilingual, a plus **What We Offer** * Paid Training * Full-Time, Seasonal temp-to-permanent roles * Performance and attendance-based incentives, in addition to the base pay * The convenience of working from home * Collaborative and supportive team environment * 401K Match * Individual Coverage HRA (ICHRA) * Paid time off (PTO) **Compensation Details** * Base Pay: $14.50 per hour * Enhanced Rate: $16.00 per hour contingent on weekly attendance and performance * Spanish Bilingual Base Pay: $15.50 per hour * Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance **Requirements** * 18 years of age or older * Minimum Internet Speed of 35 mb/s * Dedicated, private, and secure workspace * Personal laptop or desktop computer required for the Training Period * Commit to full attendance during the 3-week Training period * Complete a background check and health screening * Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required * NOT Compatible: Mobile Internet Service Providers and Satellite **Work Environment and Company Culture** At arenaflex, we're committed to building a motivating and positive work environment, despite working remotely. Our team is collaborative, supportive, and dedicated to excellence. We offer a range of benefits and incentives to support your career growth and well-being. **Career Growth Opportunities and Learning Benefits** arenaflex is committed to providing opportunities for career growth and development. As a Remote Customer Service Representative, you'll have access to extensive training and development programs, including: * Paid training and certification programs * Ongoing training and support to ensure your success * Opportunities for career advancement and professional growth **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Now! Apply for this job