Experienced Senior Director of Customer and Marketing Data, Applied AI, and Analytics – Strategic Leadership in Data-Driven Decision Making and Innovation

Introduction to arenaflex arenaflex is a pioneering force in the industry, dedicated to harnessing the power of data and artificial intelligence to drive business growth and customer satisfaction. As a leader in innovation, we are committed to fostering a culture of experimentation, creativity, and collaboration. Our team is passionate about developing cutting-edge solutions that transform the way businesses operate and interact with their customers. We are now seeking an exceptional Senior Director of Customer and Marketing Data, Applied AI, and Analytics to join our ranks and spearhead our data-driven initiatives. Job Overview In this pivotal role, you will serve as a strategic leader, overseeing the development and implementation of our customer and marketing data product portfolio. You will be responsible for managing a team of talented professionals, including product, engineering, analytics, and user experience design resources. Your expertise will be instrumental in driving business growth, improving customer engagement, and enhancing our existing products and processes. As a key member of our leadership team, you will collaborate closely with cross-functional business partners to bring innovative products to market and drive results-oriented culture across the organization. Key Responsibilities Develop and execute the long-term vision for our data product portfolio, driving strategies, requirements, and roadmaps that yield long-term customer benefits. Lead the customer, loyalty, and marketing data ecosystem, providing actionable analytics to support top-line sales and productivity improvements. Foster a culture of innovation and experimentation, encouraging two-way door initiatives that address customer needs and drive business growth. Own and lead annual planning for the product portfolio, representing the team in discussions with executives and stakeholders. Set the direction for user experience (UX) design, defining processes and measurements to effectively track development work and triage bugs. Partner with stakeholders to develop and execute launch and go-to-market plans, identifying and resolving issues that may impact product success. Ensure customer and business goals remain aligned with identified customer needs, setting the strategy for customer engagement and leading its execution. Engage with internal and external thought leaders to drive product leadership within the portfolio, facilitating an understanding of broader organizational goals and the role each team plays. Lead and manage a high-performing team, fostering an inclusive environment that helps associates achieve their potential and drives business results. Leverage data and analytics to provide competitive analysis, drive decision-making, and deliver recommendations to key stakeholders. Develop and present communications to senior leadership, effectively conveying the desired message and driving business outcomes. Monitor technology trends, anticipating their impact on the product roadmap and driving innovation through collaboration with the broader product and technology management community. Requirements and Qualifications To be successful in this role, you will need to possess a unique blend of technical, business, and leadership skills. The following qualifications are essential: 12 years of experience in software engineering, data science, and/or product management, with a proven track record of driving business growth and innovation. 7 years of direct team leadership experience across software engineering, product management, or data science, with a strong ability to manage and motivate high-performing teams. Prior experience in marketing, customer, and retail media networks analytics, with a deep understanding of building, deploying, and operationalizing highly scalable, resilient, and critical data technology solutions. Bachelor's degree in business, technology, or a related field (or equivalent work experience in lieu of a degree), with a strong foundation in data-driven decision making and analytics. Preferred qualifications include experience working with software development teams to launch online products, large-scale order management and inventory systems, and customer relationship management systems. A Master's degree in business administration or a similar advanced degree is also desirable. Career Growth and Development At arenaflex, we are committed to helping our associates achieve their full potential and grow their careers. As a Senior Director of Customer and Marketing Data, Applied AI, and Analytics, you will have access to a range of development opportunities, including: Leadership training and mentorship programs to help you develop your skills and expertise. Opportunities to work on high-impact projects and initiatives that drive business growth and innovation. Collaboration with cross-functional teams and stakeholders to develop and execute strategic plans. Access to cutting-edge technologies and tools to help you stay ahead of the curve in data-driven decision making and analytics. Work Environment and Culture arenaflex is a dynamic and inclusive workplace, committed to fostering a culture of innovation, creativity, and collaboration. Our team is passionate about driving business growth and customer satisfaction, and we are dedicated to helping our associates achieve their full potential. As a remote worker, you will have the flexibility to work from anywhere in the United States (except Alaska and Hawaii), with a competitive salary range of $179,000.00 - $340,100.00 annually. Compensation and Benefits arenaflex offers a comprehensive range of benefits, including: Competitive salary and bonus structure. Comprehensive health and wellness programs, including medical, dental, and vision coverage. 401(k) retirement savings plan with company match. Flexible paid time off and holiday schedule. Opportunities for professional development and career growth. Conclusion If you are a motivated and experienced leader, passionate about driving business growth and innovation through data-driven decision making and analytics, we encourage you to apply for this exciting opportunity. As a Senior Director of Customer and Marketing Data, Applied AI, and Analytics at arenaflex, you will have the chance to make a real impact on our business and our customers, while developing your skills and expertise in a dynamic and inclusive workplace. Don't miss out on this opportunity to join our team and shape the future of data-driven decision making and analytics. Apply now to take the first step towards an exciting and rewarding career at arenaflex. Apply for this job