**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**

At arenaflex, we're on a mission to revolutionize the way people interact with technology. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our flagship mobile application, myColorado. If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is comprised of talented individuals who share a common goal: to push the boundaries of what's possible. As a Service Desk Specialist/Live Chat Agent, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. **Job Summary** We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll be responsible for providing critical assistance to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner. If you're a tech-savvy individual with excellent communication skills and a passion for helping others, we encourage you to apply. **Responsibilities** As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include: * Providing Tier I support and customer assistance for the myColorado mobile application * Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems * Installing the myColorado software on supported devices following defined procedures, processes, and methods * Employing Incident Management procedures to enter tickets into the required tracking system * Collaborating with cross-functional teams to resolve complex issues and improve customer satisfaction * Providing exceptional customer service through live chat, phone, and email support * Staying up-to-date with the latest technology trends and industry developments **Minimum Qualifications** To be considered for this role, you must meet one of the following qualifications: * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support * Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees **Substitutions** We understand that experience and education can come in many forms. If you don't meet the minimum qualifications, you may still be considered if you have: * Additional, appropriate paid or unpaid experience that substitutes for the required education on a year-for-year basis * Additional appropriate education that substitutes for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications * Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications **Preferred Qualifications** While not required, we encourage candidates with the following qualifications to apply: * Jira experience * ITIL Certification * Agile and scrum methodology experience * Government work experience * Apple and Google Play Store experience * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models **What We Offer** As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy a range of benefits, including: * Competitive salary and benefits package * Opportunity to work with a cutting-edge technology company * Collaborative and dynamic work environment * Professional development and growth opportunities * Flexible work arrangements, including remote work options * Access to the latest technology and tools * Recognition and rewards for outstanding performance **Work Environment and Culture** At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us. As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic team that's connected and collaborative. **How to Apply** If you're a motivated and tech-savvy individual who's passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive and respectful of all individuals, regardless of their background, culture, or identity. Apply for this job