**Experienced Sr Director, Customer and Marketing Data, Applied AI, and Analytics – Visionary Leader for arenaflex**

**Job Summary:** arenaflex is seeking an exceptional Sr Director, Customer and Marketing Data, Applied AI, and Analytics to spearhead the development and execution of our customer and marketing data product portfolio and AI product-technology team. As a visionary leader, you will drive strategic vision, inspire innovation, and foster a culture of experimentation and customer-centricity. If you are a seasoned professional with a passion for data-driven decision making, customer engagement, and product leadership, we encourage you to apply for this exciting opportunity to join our arenaflex team. **About arenaflex:** arenaflex is a leading innovator in the industry, dedicated to delivering cutting-edge solutions that transform the way businesses operate. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner and employer of choice. As a remote-friendly organization, we offer the flexibility and autonomy to work from anywhere, while still being part of a dynamic and collaborative team. **Key Responsibilities:** As the Sr Director, Customer and Marketing Data, Applied AI, and Analytics, you will be responsible for: * Developing the long-term vision of a data product portfolio or strategic capability that drives strategies, requirements, and roadmaps; understanding the competitive landscape and directly influencing the enterprise in how it makes portfolio-specific decisions; owning the different product roadmaps that make up the product portfolio; and influencing investment choices that yield long-term customer benefits in support of the vision. * Owning and leading the customer, loyalty, and marketing data ecosystem and serving the customer and marketing organization with actionable analytics to support delivering top-line sales and productivity improvements. * Developing a culture of innovation and experimentation and encouraging two-way door initiatives that address customer needs. * Owning annual planning for the product portfolio and representing the team in discussions with executives. * Owning the user experience (UX) and setting the direction for the UX design of products within the product portfolio or strategic capability. * Defining processes and measurements for the team to effectively track development work and triage bugs of products in the product portfolio. * Partnering with relevant stakeholders and leading and owning the development of launch and go-to-market plans of products within the product portfolio or strategic capability. * Identifying issues and blockers that may delay the launch or impede the success of products in the product portfolio or strategic capability, communicating to leadership, assessing alternatives to resolve, and taking action to resolve. * Ensuring customer and business goals remain aligned with identified customer needs; setting the strategy for customer engagement and leading its execution. * Engaging with internal and external thought leaders to drive product leadership within the portfolio. * Leading and owning operational product strategy of the portfolio or strategic capability and ensuring alignment with other portfolio owners. * Facilitating an understanding among the team of broader organizational goals and the role each team plays; auditing team goals and being accountable for product portfolio performance against broader organizational goals. * Leading a team in support of achieving the company's mission. Managing performance and fostering an inclusive environment to help associates achieve their potential. * Leveraging data and analytics to provide competitive analysis, drive decision making, assess the health and effectiveness of assigned products and related P&L impacts, and deliver recommendations to key stakeholders. * Developing and presenting communications, frequently to senior leadership, communicating the desired message, at the appropriate level, for the right recipient. * Monitoring technology trends and anticipating their impact on the product roadmap; leveraging this understanding to drive innovation. * Collaborating with the broader product and technology management community to understand dependencies and create a community of practice. **Essential Qualifications:** * 12 years of experience in software engineering, data science, and/or product management * 7 years of direct team leadership experience across software engineering, product management, or data science * Prior experience in marketing, customer, and retail media networks analytics, building, deploying, and operationalizing highly scalable, resilient, and critical data technology solutions solving business problems in a product model * Bachelor's degree in business, technology, or related field (or equivalent work experience in lieu of degree) **Preferred Qualifications:** * Experience working with software development teams to launch online products * Experience with large-scale order management and inventory systems * Experience with customer relationship management systems * Master's degree in business administration or similar advanced degree **What We Offer:** * Competitive salary range: $179,000.00 - $340,100.00 annually * Opportunity to work with a dynamic and innovative team * Flexible remote work arrangement * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Professional development opportunities and training * Collaborative and inclusive work environment **arenaflex is an Equal Opportunity Employer:** arenaflex is committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, cultures, and perspectives. We are an equal opportunity employer and administer all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. **How to Apply:** If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Note:** arenaflex is a remote-friendly organization, and this role is available as a full-time remote position. The successful candidate will be required to work from a location that is compliant with arenaflex's remote work policies. 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