Experienced Technical Customer Support Representative – Computer Hardware and Software Troubleshooting Expert

Welcome to arenaflex: Revolutionizing Computer Gaming with Exceptional Customer Service arenaflex is a pioneering company that has been making waves in the computer gaming industry since its inception in August 2022. Founded by a team of industry veterans and content creators, our mission is to set a new standard in customer service, build quality, and cable management while ensuring our products remain affordable and accessible. We're committed to delivering exceptional gaming experiences, and we're looking for a talented Technical Customer Support Representative to join our team. About the Role We're seeking a highly skilled and enthusiastic Technical Customer Support Representative to provide top-notch support to our customers. As a key member of our team, you will be responsible for identifying, investigating, and resolving customer questions or problems with computer software and hardware. If you have a passion for technology, excellent communication skills, and a customer-centric approach, we want to hear from you. Key Responsibilities Identify, investigate, and resolve customer questions or problems with computer software and hardware via email, chat, and telephone support Apply knowledge of computer software, hardware, and procedures to solve problems and provide effective solutions Guide users through diagnostic and troubleshooting processes, utilizing diagnostic tools and software, and providing clear verbal instructions Identify and escalate support situations requiring urgent attention to ensure prompt resolution Track and route support requests via our computerized ticketing system, thoroughly documenting resolutions and maintaining accurate records Stay current with product upgrades, system information, and business updates to provide informed support and maintain expertise Collaborate with other team members to research and resolve problems, sharing knowledge and best practices to continuously improve our support services Perform other related duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities and requirements Essential Qualifications To be successful in this role, you will need: Proficiency with or the ability to quickly learn an array of computer hardware and software, including desktop computers, network devices, and peripherals A thorough understanding of computer software and hardware, with the ability to explain technical issues to both technical and non-technical customers Excellent verbal and written communication skills, with a professional and pleasant telephone manner Strong analytical and problem-solving skills, with the ability to think critically and outside the box Proficiency with Microsoft Office Suite or related software, with the ability to learn new systems and tools quickly A willingness to have telephone conversations monitored for quality assurance, with a commitment to continuous improvement and exceptional customer service Preferred Qualifications While not essential, the following qualifications are preferred: An Associate's degree in Computer Science or a related field, with a strong foundation in computer systems and technology 2+ years of experience in customer technical support, with a proven track record of providing exceptional customer service and resolving complex technical issues Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our team members grow and develop their skills. As a Technical Customer Support Representative, you will have access to: Ongoing training and development opportunities, with a focus on the latest technologies and industry trends Mentorship and coaching from experienced team members, with a focus on continuous improvement and skill development Opportunities for career advancement, with a clear path for progression and growth within the company A collaborative and dynamic work environment, with a team of passionate and dedicated professionals who are committed to delivering exceptional customer service Work Environment and Company Culture At arenaflex, we're proud of our company culture and work environment. As a Technical Customer Support Representative, you can expect: A flexible schedule, with a standard schedule of Tuesday to Saturday, 10am-6pm CT, and opportunities for remote work and flexible hours A comfortable and ergonomic work environment, with access to the latest technology and tools A team-oriented and collaborative approach, with regular team-building activities and social events A commitment to work-life balance, with a focus on employee well-being and satisfaction Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package, with a range of perks and benefits, including: A comprehensive Health Care Plan, with medical, dental, and vision coverage A Retirement Plan, with a 401k matching program and opportunities for long-term savings Paid Time Off, with vacation, sick leave, and public holidays, and opportunities for flexible scheduling and remote work Short Term and Long Term Disability coverage, with a focus on employee well-being and support Opportunities for professional development and growth, with a focus on continuous learning and skill development Conclusion If you're a motivated and enthusiastic Technical Customer Support Representative looking for a new challenge, we want to hear from you. At arenaflex, we're committed to delivering exceptional customer service and providing a dynamic and supportive work environment. With a focus on career growth, learning, and development, we're the perfect choice for anyone looking to take their career to the next level. Apply now to join our team and become a part of our mission to revolutionize the computer gaming industry. Apply for this job