Experienced Tier 1 Support Specialist – Remote Customer Service and Technical Support Expert for Innovative Healthcare Solutions

Introduction to arenaflex arenaflex is a leading provider of innovative healthcare solutions, specializing in clinical communications, scheduling, and patient engagement. As a rapidly growing company, featured on the Inc 5000 list, we have experienced an impressive 88% growth rate over the past three years. Our mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting, ultimately advancing patient care and clinical workflows. By joining arenaflex, you will have the unique opportunity to contribute to our vision of providing optimal patient outcomes and faster patient care interventions. Position Overview We are seeking highly skilled and dedicated Tier 1 Support Specialists to join our 24/7/365 support team. As a technical support rockstar, you will play a vital role in supporting and delighting our end-users, including physicians, nurses, and system administrators. Our ideal candidate is a strong technical support professional with excellent communication skills, a willingness to work evenings or overnights, and a passion for delivering exceptional customer service. Key Responsibilities Support general user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting Field incoming client communications via phone, chat, and our online customer portal Help end-users administer their arenaflex applications and train them on how to use our phone, mobile, and web applications Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues, identifying root causes and making configuration changes to resolve issues Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of arenaflex's end-users Build and revise new user accounts based on established standards and best practices Collaborate with other arenaflex teams, including customer success, integration, and technical teams, on escalated technical issues Essential Qualifications Strong technical aptitude and excellent written and verbal communication skills Excellent analytical and troubleshooting skills, with the ability to work in a fast-paced environment and prioritize competing tasks High customer empathy and exceptional customer service skills Access to high-speed internet and a reliable computer Able to start on January 6, 2025, and participate in initial onboarding and training, which will align with a Monday - Friday day (EST) schedule Willingness and excitement to work evenings or overnights and/or weekends, with the ability to work some holidays Preferred Qualifications Previous experience in technical support or customer service, preferably in a healthcare or software environment Familiarity with cloud-based solutions and healthcare technology Strong problem-solving skills and attention to detail Ability to work independently and as part of a team Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Tier 1 Support Specialist, you will have access to comprehensive training and onboarding programs, as well as opportunities for internal advancement and professional development. Our team is dedicated to providing exceptional customer service, and we encourage our employees to continuously learn and improve their skills to deliver the best possible support to our end-users. Work Environment and Company Culture arenaflex offers a remote-first work environment, providing our employees with the flexibility to work from anywhere. Our company culture is built on a foundation of innovation, teamwork, and customer-centricity. We value our employees' contributions and recognize the importance of work-life balance, offering a comprehensive benefits package and competitive paid time off policy. Compensation, Perks, and Benefits As a Tier 1 Support Specialist at arenaflex, you can expect a competitive hourly rate of $19/hour, plus a comprehensive benefits package that includes: Health, Dental, Vision, Life, and Disability Insurance options available from day one 401K with match and immediate vesting 17 company holidays, 2 floating holidays, and a competitive paid time off policy Internal advancement opportunities and professional development programs Remote-first work environment and flexible scheduling Conclusion If you are a motivated and customer-focused individual with a passion for technical support and healthcare solutions, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Tier 1 Support Specialist, you will play a vital role in delivering exceptional customer service and supporting the growth and success of our company. Apply now to take the first step in your career with arenaflex and contribute to our mission of accelerating speed to care and improving patient outcomes. Apply for this job