Full-Time Customer Support Specialist (Vet Tech / Staffing Software) — Chat, Email & Phone - Contract to Hire

## Job Description Hi! We’re Ronda, a fast-growing company building software that helps **veterinary clinics and locum vets** coordinate staffing and operations. We’re looking for a **full-time Customer Support Specialist** to join us **ASAP**. This role is all about helping users quickly and kindly — via **in-app chat**, **email**, and **phone** — and keeping conversations moving until issues are fully resolved. You’ll also follow up with **locums and practices** regarding roles and positions, ensuring nothing slips through the cracks. If you’re organized, proactive, calm under pressure, and you enjoy helping people, we’d love to hear from you. ## Key Responsibilities • Respond to customer questions via **in-app chat**, **email**, and **phone** • Triage issues, troubleshoot, and escalate product/technical items when needed • **Follow up** with clients until problems are resolved (no “closed loop” tickets) • Follow up with **locums and veterinary practices** about job positions and next steps • Keep clear notes and update statuses in our internal tools (simple, consistent documentation) • Spot recurring issues and suggest improvements to FAQs, templates, or workflows ## Requirements • Excellent written and spoken **English** • Comfortable handling support on **chat + email + phone** • Strong ownership: you don’t wait to be reminded to follow up • Professional, friendly tone (even with frustrated customers) • Reliable internet + quiet environment for phone calls • Able to work **full-time** and start **immediately** ## Nice to Have (Not Required) • Customer support experience in SaaS / tech • Any experience with **veterinary clinics**, staffing, scheduling, or healthcare workflows • Familiarity with Pipedrive (or similar tools) ## Hours & Pay • **Full-time (40 hrs/week)** • **$10 USD/hour** initially • Opportunity to grow with the company based on performance and reliability ## How to Apply (please answer these) 1. What time zone are you in, and what are your available working hours? 2. Describe a time you handled a difficult customer — what did you do? 3. Are you comfortable making phone calls daily? (Yes/No + details) 4. What tools have you used for customer support (chat/email/ticketing/CRM)? 5. Please write a short sample reply to this message: “I can’t log in and I need to contact a clinic urgently — this is really frustrating.” Thank you very much in advance for your interest! Best regards,Ibra & The Ronda Team Apply tot his job