[Hiring] Call Center Agent @Conduent Business Services, LLC

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Do you thrive in delivering exceptional, high-touch customer experiences while solving complex issues with precision and care? Are you detail-oriented, professional, and motivated to make a meaningful impact? If so, Conduent invites you to apply to the Call Center Agent – Travel Benefits role. As a Call Center Agent, you’ll be part of a supportive, high-performing culture that values excellence, accountability, and individual contributions. In this role, you’ll provide elevated service to our members and make a real impact on their travel experience. • Handle inbound calls with a strong focus on accuracy, empathy, and first-call resolution • Navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquiries • Provide professional written communication, including follow-up and resolution emails • Process member requests efficiently while adhering to compliance, quality, and service standards • Deliver a consistent, high-quality customer experience aligned with business expectations Qualifications • Strong verbal and written communication skills • Ability to navigate and work across multiple systems and tools simultaneously • Attention to detail • Problem solving and critical thinking skills • Must be able to successfully complete a background check • Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175) • Must have the ability to connect with an ethernet cable to a modem/router • We are currently NOT hiring in the following geographies, including but not limited to: • States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA. • Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ. Requirements • Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. • As a result, we may be unable to consider applicants from certain states or municipalities at this time. Benefits • In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. • Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. • The estimated salary range for this role is $18 an hour. Apply tot his job