[Hiring] Customer Service Representative @Conduent State Healthcare, LLC

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves acting as the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program. • Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. • Accurately document enrollment requests, status changes, complaints, and grievances. • Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. • Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. Qualifications • Basic understanding of a call center environment in a customer service role and quality monitoring processes. • Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. • Ability to problem solve through analysis and ongoing feedback. • Achieve results through knowledge, empathy, and commitment. • Ability to work with people of diverse backgrounds. • High School diploma or GED. • Background and drug screening required. Requirements • Pay is $16/hour which may be below your state's minimum wage. Please take this into consideration when applying. • Training Monday-Friday 8:00 am-5:00 pm for 5-6 weeks. • Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday. Benefits • Paid Training with Equipment provided. • Full-time schedule (40 hrs. a week). • Career Growth Opportunities. • PerkSpot - Employee discount program. • Full Benefit Options from the start, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. Apply tot his job