[Hiring] Oncology Support Nurse @AccessHope

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves supporting individuals diagnosed with cancer by providing non-clinical assistance and information through a member call center. • Answer calls and provide support in understanding cancer types, diagnostic testing, treatment, and prevention. • Direct callers to general support resources and prepare them for doctor visits. • Maintain empathy and knowledge during calls through mindful communication. • Redirect members to their care team for treatment-related decisions. • Follow procedures for preparation, documentation, and follow-up. • Contribute to maintaining or improving the established NPS Score. • Create oncology abstract narratives for specialty physician review. • Organize relevant medical records for oncology summaries. • Document workflow processes in the electronic data system. • Support continuous improvement by sharing ideas and engaging with the team. • Demonstrate attention to detail in reviewing medical records. • Manage multiple priorities in a fast-paced environment. • Utilize technologies to improve work efficiencies. • Maintain confidentiality with integrity and honesty. Qualifications • Bachelor’s Degree in Nursing; AA and 2 years of experience may substitute for minimum education requirements. • Three (3) or more years of related experience in clinical oncology, research oncology, or telephonic nursing support. • Current RN license; required to be licensed in all 50 states within 6 months of hire. Requirements • Master’s Degree in Nursing (preferred). • Multi-State RN license, OCN, ONS/ONCC Chemotherapy Biotherapy Certification (preferred). • Five (5) or more years of experience in telephonic nursing support, triage nursing, or telehealth nursing. • Fluency in Spanish (speak, read, write) is preferred. • Experience as a clinical research coordinator/nurse. • Experience working in a remote environment. • Familiarity with Salesforce, MS Office Suite, Zoom, Slack, Teams, and/or Adobe Acrobat Pro. Benefits • Medical, Dental, Basic Life & AD&D, 401(k) with employer matching, HSA and FSA options, and other voluntary benefits. • Remote work schedule. Apply tot his job