Customer Accounts and Billing Manager (Manager 2)

About the position Responsibilities • Supervise, coach, monitor and assign work for 14 technical staff, including Accountants and Technicians. • Design and implement comprehensive training programs to elevate staff competencies and ensure adherence to billing procedures. • Proactively identify and drive process enhancements to boost efficiency and accuracy across billing operations. • Manage an annual revenue of over $56 million, overseeing diverse billing adjustments and processes. • Administer the Utility Discount Program, ensuring accurate and timely processing of billing credits for approximately 17,000 customers. • Collaborate closely with SPU partners and city auditors to validate and enhance billing accuracy and efficiency. • Cultivate strong relationships with team members, stakeholders, and external partners to foster a collaborative work environment. • Support and mentor team members to build a high-performing team and enhance morale. • Assist in projects aimed at improving billing accuracy and implementing new technologies. Requirements • Minimum of five (5) years of professional experience related to utility or customer service program management. • At least two (2) years of supervisory/lead experience. • A Bachelor's degree in business administration, public administration or related field, or two (2) additional years of qualifying experience. • Proven experience in billing management and process improvement. • Strong understanding of utility billing practices and regulatory compliance. • Excellent organizational and communication skills. • Ability to manage multiple projects and priorities effectively. • Proficiency in relevant software and tools. Nice-to-haves • Demonstrated skill in recognizing and rewarding achievements to enhance team morale and drive success. • Track record of implementing innovative solutions and holding team members accountable with clear goals and performance metrics. Benefits • Dental insurance • Disability insurance • Employee discount • Health insurance • Opportunities for advancement • Vision insurance • Work from home • Generous benefits package • Free public transportation options • City pension plan with employer/employee contributions • Growth potential and advancement opportunities Apply tot his job