Customer Experience and Operations Assistant

Description: • Innovative online contractor training company seeking a motivated self-starter • Ensure every aspect of the customer experience is positive • Assist with day-to-day operations including administrative support and processing reports • Handle customer communications via phone and email • Perform light accounts receivable/payable work • Available for an occasional Saturday classroom session (approx. once per month) Requirements: • Reliable strong internet connection • Quiet work environment suitable for talking on the phone with customers • Functional office setup with working, up-to-date computer • Customer service experience • Proficiency with Excel/Google Sheets and Word/Google Docs • Excellent writing skills • Attention to detail and ability to multitask • Ability to juggle multiple projects with consistent accuracy • Reliable • Organized • Self-starter • Motivated • Independent worker • Excellent phone and people skills including listening, problem solving, and conflict resolution • Ability to prioritize projects Benefits: • Additional pay for Saturday classroom sessions: $250 for roughly 6 hrs. • Quarterly performance bonuses totaling up to $1,000.00 • Travel expenses for in-person training. Apply tot his job