Posted Sep 13, 2025

Customer Service Representative II - Mortgage Professional - Remote Work Opportunity with a Leading Government Service Provider

Join the Strongbridge Team as a Customer Service Representative II - Mortgage Professional

Are you passionate about delivering exceptional customer service and have a strong background in the mortgage industry? Do you have a knack for problem-solving and a keen eye for detail? Look no further! Strongbridge LLC, a leading government service provider, is seeking a full-time Customer Service Representative II - Mortgage Professional to join our team on a remote basis. As a key member of our customer service team, you will play a vital role in providing top-notch support to lenders, banking/mortgage institutions, and consumers, answering questions and providing important information about HUD FHA and reverse mortgages.

About Strongbridge

Headquartered in Sterling, Va., Strongbridge is a Federal Government service provider with extensive experience and knowledge in systems engineering, IT services, strategic communications, and program support. Our team is led by seasoned government contracting executives who prioritize integrity, respect, and customer satisfaction. We are a robust and agile small business with a proven record of delivering high-quality services and a comprehensive benefits package for our full-time employees.

What Sets Us Apart

At Strongbridge, we pride ourselves on our:

Commitment to customer satisfaction: We have a proven track record of delivering exceptional services and ensuring customer satisfaction.
Quality processes and management controls: Our program management processes and techniques are based on industry best practices and certified by external auditors, ensuring low performance risk.
Diverse and inclusive work environment: We are a proud Equal Opportunity and Affirmative Action Employer (EOE/AA/M/F/VETERAN/DISABILITY) and maintain a drug-free workplace.
Comprehensive benefits package: Our benefits package includes paid time off, paid holidays, 401k with company match, health/dental/life insurance/short and long-term disability, and flexible spending accounts.

Job Summary

As a Customer Service Representative II - Mortgage Professional, you will be responsible for providing exceptional customer service to lenders, banking/mortgage institutions, and consumers, answering questions and providing important information about HUD FHA and reverse mortgages. This is a full-time opportunity with a shift of 10am - 6:30pm, Monday through Friday. The salary for this position is competitive, and you will be eligible for paid vacation, sick leave, and holidays.

Key Responsibilities

As a Customer Service Representative II - Mortgage Professional, your key responsibilities will include:

Providing exceptional customer service: Respond to customer inquiries and provide accurate and timely information about HUD FHA and reverse mortgages.
Analyzing and solving problems: Troubleshoot customer issues and provide effective solutions.
Managing time effectively: Prioritize tasks and manage time to meet productivity and customer service standards.
Maintaining accurate records: Update customer records and maintain accurate documentation.
Collaborating with team members: Work with other team members to resolve customer issues and improve overall customer service.

Requirements

To be successful in this role, you must have:

Essential Qualifications:

Minimum of two years of FHA loan origination experience: This can include experience as a loan processor, underwriter, or loan officer, plus an additional year of customer service or contact center experience.
Or at least three years of loan origination experience: This can include experience working with conventional loans and/or other government-backed loans (FHA, USDA, VA).
Two - four years of college or equivalent work experience: We are looking for candidates with a strong educational background or equivalent work experience.
Strong interpersonal and customer service skills: You must be able to communicate effectively with customers and provide exceptional service.
Basic PC skills: You must be proficient in Microsoft Office and have experience with customer relationship management applications.
Effective written and verbal communication: You must be able to communicate clearly and effectively in writing and in person.
Ability to analyze and solve problems: You must be able to troubleshoot customer issues and provide effective solutions.
Ability to manage time effectively: You must be able to prioritize tasks and manage time to meet productivity and customer service standards.
Ability to type 35 words per minute: You must be able to type accurately and efficiently.
The ability to work an 8-hour shift: You must be able to work a standard 8-hour shift, Monday through Friday, between 8am and 8pm Eastern Time, based on business needs.

Preferred Qualifications:

Mortgage origination experience: We prefer candidates with experience in mortgage origination, particularly with government-backed loans.

What We Offer

At Strongbridge, we offer a comprehensive benefits package, including:

Competitive salary: We offer a competitive salary for this full-time position.
Paid time off: You will be eligible for paid vacation, sick leave, and holidays.
401k with company match: We offer a 401k plan with a company match to help you plan for your future.
Health/dental/life insurance: We offer a comprehensive health insurance package, including dental and life insurance.
Short and long-term disability: We offer short and long-term disability insurance to protect you in case of illness or injury.
Flexible spending accounts: You will have the opportunity to set aside pre-tax dollars for expenses like healthcare and childcare.

Career Growth Opportunities and Learning Benefits

At Strongbridge, we are committed to the growth and development of our employees. We offer:

Training and development programs: We provide training and development programs to help you improve your skills and advance in your career.
Mentorship opportunities: You will have the opportunity to work with experienced professionals who can provide guidance and support.
Career advancement opportunities: We offer opportunities for career advancement and professional growth.

Work Environment and Company Culture