Customer Support & Patient Care Coordinator

This is the perfect opportunity for someone who loves helping people, solving problems and is highly organized. A people person. You’ll be working alongside the Founder and Growth Operations Manager to be the brilliant bridge between the passionate Feel30 patients, the clinical support team, sales and marketing. Helping feed critical key information to help improve all aspects of the fast growing company. Helping people are your core - At your core you love to care and help people Resolving problems - Puzzles are a game to you and you enjoy solving them Highly organized - Structures that the team knows and understands Proactive - See around the corner and fix it before it happens Examples of work: Build a basic spreadsheet that tracks the status of each patient. Find out and work with the teams that hold that information. This will ensure no patients slip through the cracks. Note down every question asked, review the FAQs and see if we need to update it. How many times did it come up too? That will create the priority list. This information feeds into the website copy, sales and marketing copy, landing page, quiz funnel, and helps educate the team. About Feel30 Feel30 is a premium men’s health telehealth company focused on helping men over 30, optimize their hormones, energy, and confidence through doctor-guided care and at-home lab services. We pride ourselves on a high-touch, white-glove patient experience from the moment someone signs up to the moment their medication arrives at their door. We are growing quickly and looking for a highly organized, patient-focused Customer Support & Patient Care Coordinator to become the front line of our patient experience. The Role You will be the primary concierge point of contact for our patients. Your job is to make sure no patient ever feels confused, ignored, or unsure of what happens next. You will speak to patients on the phone, respond to emails, track where every patient is in our process, and proactively solve issues before they become problems. This is not a basic “answer tickets” support role. This is a high-ownership, operations-meets-customer-care role where you are responsible for keeping our entire patient pipeline organized and moving. Note: You will not be giving medical advice. You can help answer questions Key Responsibilities • Answer inbound patient phone calls, emails and live chat • Call patients to help them book their bloodwork appointments • Clearly explain next steps in the Feel30 process • Maintain and update a spreadsheet tracking every patient’s status in the funnel • Monitor for delays, errors, or issues and flag them immediately to the team • Ensure patients complete required steps (labs, forms, scheduling, etc.) • Follow up with patients who have gone quiet or stalled in the process • Provide a calm, professional, and reassuring experience to every patient • Be available on weekends and outside of standard hours when patients need help • Act as the “air traffic controller” for patient flow • Communicate with the clinical team, flag issues, and keep on top of solutions What Success Looks Like • Patients always know what step they are on • Bloodwork gets scheduled quickly and smoothly • No patients fall through the cracks • Problems are caught early and communicated clearly • Our team always knows the current status of every patient at a glance Requirements • Excellent written and verbal English communication • Extremely organized and detail-oriented • Comfortable speaking on the phone with patients • Experience in customer support, patient coordination, or operations is preferred • Can pick up new technology quickly and is fast on a computer • Strong sense of ownership and responsibility • Comfortable working in spreadsheets and tracking systems • Ability to be available on weekends and respond quickly to patient needs • Calm under pressure and great at problem solving • Reliable internet and quiet workspace Bonus (Not Required) • Experience in telehealth, healthcare, or medical admin • Experience with CRM systems or patient portals • Experience with scheduling tools Schedule & Availability This role requires flexible availability, including weekends. Our patients come first, and you will be expected to respond promptly to calls and emails as they come in. You will start at 35 hours per week (5 hours per day) to start with the opportunity to increase within a few months. Base salary: $25/hour. Why Work With Feel30 • Be part of a fast-growing health brand making a real impact • High ownership role with room to grow • Fully remote • Work closely with a small, driven team • Meaningful work helping people improve their lives • Get HIPAA certified How to Apply Please include: • A short paragraph explaining why you would be great at keeping patients organized and cared for • Your availability (including weekends) • Any experience with customer support, patient coordination, or operations Pay: From $25.00 per hour Work Location: Remote