Job Description:
• Provide technical support for dental CAD/CAM systems and equipment
• Troubleshoot hardware and software issues remotely
• Train users on digital dental workflows and software
• Support workflow optimization and case production processes
• Manage support tickets and document resolutions
• Assist customers with basic software setup and updates
• Answer customer questions and provide guidance on system use
• Escalate complex technical issues to senior team members when needed
• Perform other duties related to the position as assigned
Requirements:
• Proficient level of English (written and spoken)
• Excellent professional and communication skills
• Experience with CAD/CAM dental software (Exocad, 3Shape, or similar)
• Knowledge of dental milling, 3D printing, and digital dental workflows
• Understanding of dental anatomy, zirconia, Polymethyl Methacrylate (PMMA), and implant restorations
• Experience in technical support, troubleshooting, or customer service
• Strong organizational, time-management, and problem-solving skills
• Comfortable with dental technology and equipment
• Organized, detail-oriented, and able to work independently in a remote environment
• Experience in a dental lab or CAD/CAM environment preferred
• Certified Dental Technician (CDT) certification or equivalent experience preferred
• Familiarity with implant workflows and digital dentistry technologies
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment
• Ability to quickly learn new systems, software, and workflows
• Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management)
• Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach
• Positive attitude and the ability to learn and adapt quickly
• Ability to understand and follow established processes accurately with minimal supervision
• Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs
• Interested in long-term career opportunities.
Benefits:
• 100% remote work
• Full-time position with 40 hours weekly
• Great work environment with potential for growth