Join Walmart's Asset Protection Team as an Operations Coach Trainee
Walmart, a global retail leader, is committed to helping people save money so they can live better. As a key player in our Asset Protection team, you will play a vital role in shaping the future of retail by protecting our assets, ensuring a safe working environment, and providing exceptional customer service. We are seeking an experienced professional to join our team as an Asset Protection Operations Coach Trainee, based in Westfield, MA, with the flexibility to work remotely.
About the Role
As an Asset Protection Operations Coach Trainee, you will be responsible for detecting, deterring, investigating, and resolving violations of company policies and criminal activities. You will also manage facility-level training, execute asset protection and safety functions, and drive financial performance and sales in your designated store area. This is a unique opportunity to develop your skills in loss prevention, safety management, and leadership, while making a significant impact on our business.
Key Responsibilities
- Asset Protection: Detect, deter, investigate, and resolve violations of company policies and criminal activities, including alleged fraud and other alleged illegal activities.
- Safety Management: Monitor safety and risk controls within a facility, ensuring an effective safety program is in place, supervising the safety team, and identifying accident trends to develop and implement solutions.
- Training and Execution: Manage facility-level training and execution of asset protection, safety functions, and claims and receiving procedures, reviewing the application of policies, procedures, and compliance guidelines.
- Claims and Receiving Operations: Ensure proper policies and procedures are followed, timely processing of claims and merchandise deliveries, and maintaining necessary documentation and reporting.
- Customer Service: Model and demonstrate exceptional customer service standards to store associates, managing and supporting customer service initiatives, and ensuring customer needs, complaints, and issues are successfully resolved.
- Financial Performance: Drive financial performance and sales in your designated store area by reviewing and evaluating P&L statements, managing and assisting in budgeting, forecasting, and controlling expenses.
- Leadership and Development: Provide supervision and development opportunities for hourly associates, hiring, training, and mentoring associates, and setting clear expectations.
- Team Leadership: Lead and develop teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback.
Essential Qualifications
- Meets applicable state requirements to work in Asset Protection, such as minimum age, specialized training, certification, and/or licensing.
- Successful completion of job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).
Preferred Qualifications
- Bachelor's Degree in Business, Criminal Justice, or related field.
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
- Certification in an asset protection-related field (e.g., Loss Prevention Qualified, Loss Prevention Certified).
- General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
- Investigative experience.
Skills and Competencies
To succeed in this role, you will need to demonstrate the following skills and competencies:
- Leadership: Ability to lead and develop teams effectively, with a focus on teaching, training, and actively listening to associates.
- Communication: Strong communication and interpersonal skills, with the ability to communicate with impact to a range of audiences.
- Analytical Thinking: Ability to analyze data, identify trends, and develop solutions to complex problems.
- Customer Focus: Commitment to delivering exceptional customer service, with a focus on resolving customer needs, complaints, and issues.
- Integrity: Demonstrates the highest standards of integrity, ethics, and compliance, with a commitment to upholding Walmart's values and policies.
Career Growth Opportunities
As an Asset Protection Operations Coach Trainee, you will have opportunities to develop your skills and advance your career within Walmart. Our comprehensive training programs, leadership development initiatives, and career progression paths will support your growth and success.
Work Environment and Company Culture
Walmart is committed to fostering a culture of diversity, equity, and inclusion, where everyone can bring their best selves to work. Our company culture is built on a foundation of respect, empathy, and understanding, with a focus on supporting our associates, customers, and communities.
Compensation and Benefits
Walmart offers a competitive salary and a comprehensive benefits package, including:
- Multiple health plan options, including vision and dental plans for you and your dependents.
- Financial benefits, including 401(k), stock purchase plans, life insurance, and more.
- Associate discounts in-store and online.
- Education assistance for associates and dependents.
- Parental Leave Pay during military service.
- Paid Time off, including vacation, sick, and parental leave.
Conclusion
If you are a motivated and experienced professional looking to make a significant impact in the retail industry, we encourage you to apply for this exciting opportunity as an Asset Protection Operations Coach Trainee at Walmart. Join our team and be part of a company that is shaping the future of retail, while making a positive difference in the lives of our customers and associates.
Seize this opportunity to develop your skills, advance your career, and be part of a dynamic team that is committed to excellence. Apply now and take the first step towards a rewarding new role.
Apply Now